CRIT Technician

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Job Summary This position receive calls from UPS end-users from Region Offices, Air Gateways, Sorting Hubs and Package Delivery Centers throughout the UPS Network primarily in the United States. He/She resolves issues with ID re-sets, basic troubleshooting and email, handles Internet Explorer issues, and troubleshoots and dispatches basic hardware issues for Telcom problems (telephone/pagers/radios).

Processes calls from UPS end-users. Troubleshoots ID re-sets, email, Internet Explorer and basic hardware issues.

Ability to work in a fast-paced 24x7 operation High school diploma, GED or International equivalent Previous call center experience Ability to type 30 WPM Employee Type:   Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.