Director, Product Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. We leverage data, technology, partnerships, and innovation to help individuals, financial institutions, governments, and businesses realize their greatest potential.

The Disputes Solutions team is seeking a Director, Product Owner to help define and execute Mastercard's vision for the future of dispute management. This leader will own strategic areas of Mastercard's next-generation disputes platform and be responsible for shaping the capabilities, experiences, and operating model that will power the future of dispute resolution across the global payments ecosystem. Based in Dublin, this role will be embedded alongside product, engineering, architecture, data science, and design teams within co-located development pods. The successful candidate will act as a senior product leader, partnering with executives, regional stakeholders, customers, and technology teams to define product strategy, prioritize investments, and drive execution of platform capabilities at scale. This individual will play a critical leadership role in driving Mastercard's AI strategy within the disputes organization, identifying opportunities to embed intelligence, automation, predictive decisioning, and generative AI throughout the customer and operational experience. The role will help establish AI-first ways of working across product and engineering pods while ensuring capabilities align with Mastercard's strategic priorities and customer needs.

As a Director, Product Owner, you will: • Define and own strategic platform domains within Mastercard's next-generation disputes ecosystem, establishing long-term vision, objectives, and measurable business outcomes. • Translate corporate and product strategy into prioritized roadmaps that align customer needs, market opportunities, regulatory requirements, and technology investments. • Partner with executive leadership to shape the future direction of Mastercard's disputes modernization strategy. • Lead complex product discovery efforts, validating customer problems and defining innovative solutions that deliver measurable value. • Drive product strategy and execution across multiple agile pods, ensuring alignment to roadmap commitments and strategic objectives. • Own and prioritize large-scale product backlogs spanning multiple teams, products, and delivery streams. • Establish product requirements, business capabilities, success metrics, and investment priorities for critical platform initiatives. • Serve as the primary product authority for assigned platform domains, making high-impact prioritization and tradeoff decisions. • Drive the adoption of AI technologies throughout the product lifecycle, including intelligent dispute processing, workflow automation, customer support experiences, predictive insights, and operational optimization. • Champion AI-enabled product development practices and identify opportunities to leverage generative AI and advanced analytics to improve both customer outcomes and delivery efficiency. • Partner closely with Engineering, Architecture, Data Science, Design, and Operations leadership to ensure scalable and sustainable platform evolution. •