Manager, Membership – Contracts & Pricing Execution (AIN)

Career Category Information Systems Job Description Manager, Membership – Contracts & Pricing Execution (AIN) Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

As the Manager, Membership – Contracts & Pricing Execution (AIN) , you will lead the execution, governance, and continuous improvement of U.S. Membership operations supporting Amgen's commercial contracting and market access organization. You will oversee customer eligibility, GPO alignments, customer onboarding, membership maintenance, contract alignment, customer master data governance, 340B/PHS eligibility management, rebate and pricing-related customer support, and operational controls. Reporting to the Senior Manager/Director, Contracts & Pricing Execution, you will partner closely with Membership SMEs, Market Access, Contracting, Pricing, Government Pricing, Customer Operations, Finance, Information Systems, MDM teams, wholesalers, GPOs, and AIN cross-functional teams to ensure accurate, compliant, scalable, and audit-ready execution of Membership operations. You will lead a team of Associates and Senior Associates while supporting transition, capability building, stakeholder engagement, and operational excellence across the Membership function.

Membership Operations Leadership Lead end-to-end Membership operations including customer onboarding, eligibility validation, customer setup, system alignment, ongoing maintenance, reporting, and closeout activities. Ensure execution of activities within established SLAs, quality standards, operational controls, and compliance requirements. Oversee intake and triage activities for membership requests, declaration forms (DEC), roster updates, customer changes, and contract alignment activities. Serve as the primary escalation point for operational issues impacting customer eligibility, membership alignment, customer setup, and stakeholder satisfaction. Customer Eligibility & Membership Governance Lead governance of customer eligibility determinations, GPO participation validation, class-of-trade assessments, contract alignment reviews, and membership approvals. Oversee validation activities involving DEA, HIN, HIBCC, HRSA, OneKey, customer identifiers, legal entity hierarchies, and parent-child relationships. Review and approve complex customer setup requests, hierarchy modifications, contract eligibility decisions, and compliance-sensitive customer updates. Govern customer additions, drops, strategy changes, acquisitions, organizational restructures, and customer maintenance requests. Customer Master Data & System Governance Oversee customer setup and maintenance activities across HCM, GCPS, SAP, MDM, OneKey, and related commercial operations platforms. Ensure timely creation and maintenance of customer records, legal entity hierarchies, customer attributes, contract affiliations, and GPO alignments. Partner with MDM and Information Systems teams to resolve customer data issues, interface failures, hierarchy challenges, and system synchronization problems. Support UAT activities, system