Client Implementation & Service, Senior Associate

Who we are looking for: The role is within SSGS Asset owner’s Institutional investors services (IIS).  The successful candidate will contribute to the team’s success by having responsibility for managing the clients & internal stakeholders. The role involves strong external & internal engagement and time management skills to ensure deadlines are met with 100% accuracy along with analytically strong background Why this role is important to us: The team you will be joining is will be responsible for the client services & Client delivery management roles for fund accounting and custody services we offer our clients. What you will be responsible for: Individual Contributor • Manage the day-to-day activities of a functional/oversight team by monitoring, reviewing and validating all daily activity to ensure accuracy and timeliness in calculations and processing, as well as adherence to controls • Provide timely accurate management reporting and issue log maintenance, under moderate supervision • Research and resolve exceptions and issues • Escalate unresolved issues to management as required • Reconcile and resolve discrepancies with other Shared Service teams, external clients and Client Operations as needed • Ensure all inquiries are resolved in a timely and accurate manner and communicates effectively with client when necessary • Ensure appropriate records of daily and monthly activities are kept • Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department • Oversee the adherence to Standard Operating Procedures • Maintain knowledge of current alternative procedures and processes • Assist with workflow management and technology enhancement, make suggestions to streamline operations • Document any updates or changes to formal procedures, databases, etc. • Participate in projects as well as prepare and verify information for those various projects/special requests as directed • Train, develop and motivate new staff • Coordinate and supervise work efforts when multiple Associates are needed to complete work • Provide coaching and development opportunities to staff, participate in individual on-going training and development • During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures. • Perform duties of Associates if required, perform other duties as assigned.

These skills will help you succeed in this role: Client focus: – Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries. Leadership Focus – Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement . Operational Efficiency Focus:   Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions. Performance Focus: Provide excellent service to clients through a results-oriented mindset Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk. Qualifications: •Equivalent to a BS degree in Finance, Business or related field. •At least 5 years of related Custody and/or Fund Accounting experience •Knowledge of securities language and legal requirements. •Good interpersonal, organizational and management skills. •Solid understanding of