GSD Server Desk Agent with German

About DXC Bulgaria We are DXC – a Fortune 500 global IT services leader. In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies. We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations. Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed. You will join one of our Top Performers - Global Service Desk Bulgaria.   The team consists of highly experienced professionals, as well as junior, motivated individuals. Your teammates started their careers, just like you, and developed rapidly in less than a year. You will have the opportunity to grow in the direction that best fits your personal career plan. We serve 250+ customers on the Fortune 500 list. From manufacturing giants, banking, and insurance to worldwide governments - We have it all. We are proud to be named one of the World’s Best Employers 2020 and the 100 Best Corporate Citizens. Daily challenges •    Providing technical support to DXC corporate customers •    Handling of tickets, which are automatically generated from notification systems or monitoring tools for a large variety of supported technologies •    Basic troubleshooting of server OS, database, customer-specific applications, backup, storage and network  •    Communication with technical teams and experts, supporting different technologies and broadening your technical know-how.  eXperience and skills required Our key requirements are: •    Excellent German and English language skills •    Ability to work on night and weekend shifts  •    Strong analytical troubleshooting and technical skills •    Ability to proactively learn new technologies, processes and search for solutions •    Working knowledge of network security concepts and tools •    Working knowledge of Active Directory concepts, including users, computers, groups, policies   These will be considered as a BIG Advantage: •    Ability to work with little or no supervision •    Degree in computer science  •    Experience using monitoring tools (e.g. Nagios, Zabbix, Splunk, Grafana, etc.)  •    Understanding of one of the following technologies: •    Linux/ Linux Server •    Windows Server •    Web applications (e.g. Apache, Tomcat) •    SAP •    Databases (e.g. MSSQL, Oracle)    C ompany benefits At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us: Enjoy competitive compensation and grow your career in a fast-paced, international environment. Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle. Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you. Get recognized through our Employee Recognition Program - your contributions deserve the spotlight. Refer great talent through our Employee Referral Program and get rewarded for helping shape our future. Enjoy discounts and special offers with your employee badge - it pays to be part of the team. Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive. Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work