Sr. Executive Assistant

Sr. Executive Assistant Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

You are a strategic operational partner enabling a GM to drive organizational effectiveness across a complex matrix (Product, Engineering, Design, Research, Marketing, GTM). You manage cross-functional coordination, protect executive time, maintain business rhythm, and ensure strategic initiatives stay on track. You operate with business acumen, sound judgment, and significant autonomy.

Operating Rhythm & Business Cadence. Coordinate annual, quarterly, and monthly business cycles. Maintain weekly exec forums and monthly all-hands as predictable alignment touch points. Work with the GM to proactively shape focus around key business events (board cycles, planning seasons, product launches, financial closes). Cross-Functional Coordination Track major initiatives across functions. Flag dependencies and blockers before they become problems. Facilitate resolution when Product decisions impact Engineering timelines or GTM strategy affects prioritization. Maintain visibility into what's moving, stalled, or at risk across the organization. Calendar & Time Management Protect the GM's calendar for high-impact work. Ensure meetings have clear agendas, right participants, and defined outcomes. Anticipate conflicts between priorities and proactively surface options. Maintain focus blocks for strategic thinking. Communication & Alignment Coordinate all-hands, town halls, and major communications. Support the GM in crafting messaging for organizational moments (new hires, shifts, restructurings). Facilitate listening mechanisms (skip-level meetings, feedback channels). Monitor organizational health signals and morale. Strategic Support & Decision Infrastructure Prepare briefing materials and decision summaries. Track strategic initiatives and maintain visibility into metrics, progress, and blockers. Support executive decision-making forums, design agendas, coordinate input, document action items. Follow up on execution and flag delays. Stakeholder Management Serve as gatekeeper for the GM's calendar, inbox, and time. Route inquiries, prioritize based on business impact, and exercise judgment about what requires direct GM attention. Coordinate with ServiceNow leadership (CEO, CFO, CHRO). Manage board meeting logistics. Operational Excellence Continuously improve meeting cadences, decision processes, and organizational structures. Build information systems for tracking initiatives, OKRs, and dependencies. Coordinate team travel, offsites, and events. Manage the GM's office operations and budget.

7+ years supporting senior executives in complex, matrixed organizations at high-growth tech companies or large enterprises. Proven track record of strategic partnership owning outcomes beyond task completion. Experience coordinating across multiple functional leaders (product, engineering, marketing, finance, etc.). Business acumen and strategic thinking. Executive presence and credibility at all organizational levels. Sound judgment and absolute discretion with confidential information. Relationship-building skills and organizational awareness. Anticipates issues and brings solutions. Excellent written and verbal