Associate Instructional Designer

The Associate Instructional Designer plays a key role within Assurant Training Academy (ATA), supporting training administration, scheduling, reporting, class preparation, and training development. As a foundational member of the instructional design team, this role collaborates with the Training Academy team and subject matter experts to develop industry-leading curriculum that supports the goals of Assurant, its industry partners, and global automotive markets.   What will be my duties and responsibilities in this job?   Training Department Coordination Coordinate training requests, scheduling, registrations, and event management through Salesforce. Maintain training records, class updates, field team changes, and enrollment processes. Support classroom logistics, training materials, equipment readiness, and supply management. Manage invoicing, payment reconciliation, refunds, and financial tracking/reporting. Provide exceptional customer service and administrative support to customers, field teams, and trainers. Coordinate travel information, class communications, certification requests, and onboarding support for new team members. Assist with Field Operations and F&I training program delivery and administration. Instructional Design Design, develop, and maintain engaging learning solutions across classroom, virtual, online, and blended-learning environments using adult learning principles. Create instructional materials including curricula, assessments, job aids, exercises, tutorials, and performance support resources. Partner with subject matter experts to define learning objectives and develop effective training programs. Implement quality assurance processes by incorporating learner feedback, survey results, and performance data into continuous improvement efforts. Support knowledge management initiatives and integrate Knowledge Base resources into learning strategies. Monitor course quality, content accuracy, and learner experience through LMS administration and issue resolution. Research and recommend innovative learning technologies, methodologies, and industry trends to enhance training effectiveness.   What are the requirements needed for this position?   High school diploma or equivalent in addition to minimum of 2 years of previous instructional design work Comprehensive knowledge of current instructional theories and principles applicable to both online and instructor-led learning programs Development of creative and engaging training materials for adult audience in a variety of formats and media, as well as story boarding and user guides Minimum of 2 years demonstrated proficiency in designing, building, and deploying instructor e-learning modules using real-time technology and the ADDIE model of curriculum development with an emphasis on Constructivist approaches Proficiency in Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook) Knowledge of Salesforce, Adobe Acrobat, and SharePoint Team player who will thrive in a fast-paced environment Excellent communication skills, both written and verbal Ability to think outside of the box to resolve problems Relentless drive to resolve customer needs and questions Capable of performing a wide range of duties and adapting well to change Excellent time management and organizational skills What other skills/experience would be helpful to have?   Bachelor’s degree from an accredited college or university in instructional design, e-learning, or education is preferred Results Oriented: Must be metrics driven utilizing benchmarking and analysis to create, revise and reshape instructional programs Communicates Effectively: Expresses thoughts and ideas in a clear and concise manner and provides information to others in way that considers the needs of the situation and audience Plans and Organizes: Manages work activities to reach a desired business objective on time, within budget and according to specifications Strong Collaborator:  Seeks the opinions of others