Manager, Product Management - Processing and Program Management Solutions

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management - Processing and Program Management Solutions Overview Mastercard is seeking a commercially focused payments professional to support the growth of Processing and Programme Management solutions across EEMEA. This role combines business development, customer relationship management, programme leadership and industry engagement. The successful candidate will be responsible for building and managing sales opportunities, driving customer acquisitions, supporting renewals, developing strategic client relationships and ensuring the successful delivery of customer programmes. Working closely with customers, partners and internal stakeholders, this individual will play a key role in expanding Mastercard's presence across banks, fintechs, programme managers, airlines, retailers, corporate issuers and other participants within the payments ecosystem. This role is ideal for someone who enjoys building relationships, identifying commercial opportunities, solving customer challenges and delivering measurable business outcomes in a fast-paced and evolving industry. The successful candidate will be comfortable engaging with stakeholders at all levels, from operational teams through to senior business decision-makers, while maintaining a hands-on approach to opportunity management, customer engagement and programme delivery.

Commercial Growth & Business Development • Build, develop and manage a robust pipeline of Processing and Programme Management opportunities across the region. • Identify, qualify and pursue new business opportunities across existing and emerging customer segments. • Develop and execute targeted growth plans across financial institutions, fintechs, programme managers, airlines, retailers, corporate issuers and other payment ecosystem participants. • Develop compelling value propositions, proposals and business cases that address customer needs and support commercial growth. • Partner with Account Management, Sales, Product and Customer Solution Centre teams to originate, develop and close revenue opportunities. • Support commercial negotiations, contract discussions and customer engagements through to successful execution. • Drive cross-sell and upsell opportunities across existing customer portfolios and contribute to the achievement of agreed revenue and growth objectives. • Track, manage and report pipeline progression, commercial performance and revenue outcomes. Client Relationship Management • Build and maintain strong relationships with customers, partners and key stakeholders across the payments ecosystem. • Develop and execute account growth plans focused on customer retention, expansion and long-term value creation. • Act as a trusted partner to customers by understanding their business objectives and helping them navigate complex payments and programme management challenges. • Support customer renewals, commercial discussions and strategic engagements while ensuring a high level of customer satisfaction. • Serve as an escalation point for commercial, operational and programme-related matters where required. Programme Management & Delivery • Support customers throughout the programme lifecycle, from opportunity assessment and solution design through implementation and commercialisation. • Coordinate internal and external stakeholders to ensure successful programme delivery and positive customer outcomes. • Support