Area Service Support Manager

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities with outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy JCI Employee discount programs (The Loop by Perk Spot) What you will do As the Area Service Support Manager, you'll lead and motivate a team of Inspection Schedulers responsible for the administrative coordination of our fire electronic and sprinkler inspection services. Your primary focus will be to ensure adequate scheduling coverage by managing your team to support local markets. Foster an inclusive culture that enhances performance through effective evaluation, training, and recruitment of your scheduling team. You will drive branch outcomes by utilizing key performance indicators and optimizing workflow processes. Your responsibilities will include monitoring progress, measuring performance, and continuously seeking improvements to maximize productivity and ensure the quality of all scheduling activities. You will help shape and communicate our strategic initiatives to your front-line schedulers to achieve our collective goals. How you will do it: Drive branch outcomes through key performance indicators and workflow processes. You will be responsible for monitoring progress, measuring, and seeking to improve throughput to ensure maximum productivity, as well as, to ensure the quality of all scheduling activities. You will help develop and deliver our strategy, effectively communicating it to our front-line schedulers to achieve the desired results. Schedule Fullness is the heartbeat of your operation and ensures inspector schedules are planned out in advance and inspectors are fully utilized to their capacity to maximize efficiency and tasks executed per day.  Subcontracted Inspections tracking, ensuring your schedulers are coordinating and communicating in a timely manner with subcontractors and following up them to ensure work has been coordinated and completed on time in accordance with contract obligations.   On-time Inspections drives us meeting our contractual obligations and is a top priority of ours. This measures our rate at which we successfully schedule and execute our inspections in the month they are due.  Past Due Inspections kept to a minimal amount by monitoring scheduler adherence and participation in required past due review meetings with key stakeholders in our markets. It will be your responsibility to ensure schedulers are following all documentation requirements, documenting their attempts, certified letter tracking and cancellations. Inspections Burndown will be how you measure your team’s success in our day-to-day operations by reviewing progress to targets in schedule + executed on both past due and current month inspections. Your schedulers will also be responsible for the upkeep of our IST reporting, tracking inspections, assignees, estimated durations to complete and frequencies of inspections. Billed not Inspected (BNI)