Communication Representative - PA Communications - Greensburg Corporate Center

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] Position Summary: The State Communications Representative is an individual contributor responsible for advancing FirstEnergy's reputation through strategic media relations, external communications, digital engagement and stakeholder communications at the state level. Serving as a trusted communications advisor, this role develops and delivers proactive storytelling, earned media strategies and public-facing communications that support business objectives and strengthen relationships with customers, community stakeholders, policymakers and the media. The Representative partners closely with the Head of State Communications and collaborates with Operations, External Affairs, Regulatory, Customer Accounts & Local Engagement, and Corporate Communications teams to identify news opportunities, manage emerging issues and communicate effectively during both routine and high-profile situations. The ideal candidate is a strong writer and media-savvy communications professional with demonstrated experience working with reporters, developing compelling stories and leveraging social, digital and multimedia channels to engage audiences. Experience producing video content and managing multimedia projects is highly desirable.

External Communications & Media Relations Serve as a primary media contact within the assigned state. Develop and execute proactive media relations strategies that enhance FirstEnergy's reputation and increase positive visibility. Build and maintain strong relationships with reporters, editors, producers and other media contacts. Identify, develop and pitch compelling stories that showcase company initiatives, employees, customer programs and community impact. Draft news releases, media statements, talking points, briefing materials and executive messaging. Monitor news coverage and emerging issues, recommending communication strategies and response plans. Support crisis, outage and emergency communications, including participation in after-hours media on-call rotations. Stakeholder, Community & Customer Communications Develop customer-facing communications related to reliability, safety, energy efficiency, operational updates and major company initiatives. Support communications for community events, public meetings, sponsorships and stakeholder engagement activities. Assist with communications related to regulatory proceedings, public policy issues and legislative engagement. Translate complex business, technical and regulatory topics into clear, compelling messaging for external audiences. Digital, Social Media & Multimedia Communications Create engaging content for social media, websites, digital platforms and external communications channels. Monitor social media conversations, media coverage and audience sentiment to identify opportunities and risks. Utilize emerging communications technologies and AI-enabled tools to enhance content creation and audience engagement. Produce or support development of videos, visual stories, graphics and multimedia assets that strengthen messaging and engagement. Manage and contribute to content calendars that support communications priorities across channels. Strategic Communications Counsel Serve as a communications advisor to business leaders on media interactions,