Senior Customer Quality Engineer


 Eaton’s Electrical Sector – Power Distribution & Controls Assemblies (PDCA) business is seeking a dynamic Senior Customer Quality Engineer to deliver clear and professional communication to customers, maintain strong alignment with internal teams, and apply Eaton's Quality Management (QM) systems to sustain high standards of quality performance. This role is located onsite at our Omaha, Nebraska manufacturing site.    Our Omaha Power Center is expanding its operations in Bellevue! Eaton’s new 370,000-square-foot facility is expected to be online in the first half of 2027. The new facility will be designed and optimized to support high volume of switchgear structures at the quality and speed that AI data centers customers require. The engineered-to-order switchgear produced in the new facility can be integrated into Eaton’s prefabricated power systems, which are designed to offer customers flexibility.  Reporting to the Quality Manager, the Senior Customer Quality Engineer will be responsible for leading and managing all customer-related quality and warranty activities within the facility. The position focuses on ensuring customer satisfaction by providing timely, structured, and effective responses to customer quality issues, complaints, field cases, and warranty-related matters. In this role, you will: •    Manage all customer complaints ensuring timely communication, containment actions, and complete documentation. •    Lead root cause analysis and corrective actions using structured problem-solving tools (8D, RCA, FMEA) •    Provide regular updates to customers, ensuring clarity, transparency, and alignment with expectations. •    Act as the primary quality contact for customers, delivering professional, diplomatic, and fact-based communication. •    Coordinate cross-functional involvement (Production, Engineering, Maintenance, Supply Chain, Service, and R&D) to ensure the rapid resolution of customer concerns. •    Monitor customer-specific KPIs (PPM, DPU, RCCA closure rate, complaint rate, warranty performance, etc.) and coordinate improvement actions. •    Analyze product performance trends, warranty data, repair volumes, and field issues to identify risks and improvement opportunities. •    Manage end-to-end warranty processes, including service requests, complaint handling, and case closure. •    Coordinate field service activities and on-site interventions with internal teams and external partners. •    Track and close warranty cases accurately and within defined timelines. •    Coordinate product return investigations (0-km and warranty returns) and lead field return analysis. •    Prepare and present customer quality reports, field performance reviews, and improvement plans. •    Participate in customer meetings, audits, and quality reviews to represent Eaton's quality performance. •    Support the implementation of and adherence to EQMS quality frameworks. •    Drive preventive actions to avoid issue recurrence and contribute to long-term quality stability. •    Support error-proofing, process control, and data discipline to reinforce a zero-defect culture. 
 Basic Required Qualifications: •    Bachelor’s degree in electrical, mechanical engineering, or a related engineering discipline •    Minimum of 3 years of experience in quality engineering in a manufacturing setting •    Hands-on experience managing customer complaints, warranty processes, and field issues within a manufacturing environment •    No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the posted location will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation •    Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT