Inside Sales Manager

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

Ethos is on a mission to make financial security simple and accessible for every family. We are looking for a strategic, hands-on leader who will be responsible for managing Life Insurance Agents in a fully remote setting. The Inside Sales Manager should have a strong history of leading top performing teams and exceeding quota.

• Own the entire sales funnel and revenue targets for a newly created sales team, operating as a hands-on player-coach who actively sells, coaches, and drives weekly execution

• Build and scale a high-performing team of licensed sales and operations professionals, establishing rigorous coaching rhythms, clear performance metrics, and effective playbooks to consistently raise close rates

• Operate a hands‑on player‑coach who actively sells, coaches, and drives weekly execution

• Architect and manage the complete operational backbone—including licensing, suitability, rollovers, and commissions—to ensure an efficient and seamless customer experience

• Influence product and portfolio strategy using customer insight and unit economics; turn findings into requirements for education, quoting, e‑app, and servicing

• Shape go‑to‑market strategy with Marketing; tighten the loop from lead quality to scripts and funnel changes

• Establish coaching rhythms (call reviews, shadowing, certifications) that consistently raise close rates and customer trust

• Design and implement scalable operational processes for everything from application to policy administration, ensuring a seamless and efficient customer experience on our platform

• Establish and manage key performance indicators (KPIs) to foster a data-driven culture of high performance and accountability for both sales and operations

• A proven seller with a strong history of exceeding personal and team quotas in a consultative, compliance-heavy environment

• 3+ years of experience leading inside sales and operations teams in a D2C environment, with a reputation for hiring top talent, building effective playbooks, and rapidly improving performance

• An analytical operator fluent in forecasting, pipeline management, and modern CRM/telephony systems, with the ability to translate data into action

• An excellent hands-on coach and writer, able to craft effective scripts and training materials that measurably improve team performance

• A natural cross-functional partner who uses data and customer insight to influence Product, Marketing, and Engineering

• Thrives in a fast-moving, tech-forward culture with a strong bias for action and an ownership mindset to make our platform the category leader

#LI-Remote #LI-SG2

The US national base salary range for this full-time position is $83,000 - $147,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US