Governance & Knowledge Manager

The Governance & Knowledge Manager owns organizational governance, documentation standards, standard operating procedures, policies, and institutional knowledge management across the Division. This role serves as the architect of how the Division operates — ensuring critical processes, frameworks, and knowledge remain durable, accessible, and consistent as the organization scales beyond 1,000+ employees. The Governance & Knowledge Manager partners with Delivery Directors, Program Managers, IG corporate stakeholders, and PMO&O peers to ensure governance frameworks support operational excellence without creating administrative burden.

Governance Framework Management Develop and maintain Division-wide governance frameworks Establish governance cadence and review structures Ensure organizational standards are consistently applied Support compliance with internal and client governance requirements Standard Operating Procedure (SOP) Ownership Develop and maintain SOPs across delivery and enablement functions Manage SOP version control, approvals, and distribution Support implementation of new SOPs across delivery organizations Conduct periodic SOP reviews and updates Policy & Standards Administration Manage Division-level policy administration Coordinate with IG corporate functions on policy alignment Ensure employee awareness and acknowledgment of policy updates Support audit readiness and compliance reviews Knowledge Management Own the Division's knowledge repository strategy Govern SharePoint, Teams, and document management structures Manage lessons learned repositories and continuous improvement libraries Ensure critical knowledge is captured, preserved, and accessible Operational Playbooks Develop operational playbooks supporting Model T and SPS Maintain frameworks for mobilization, governance, and program execution Support PMO&O delivery enablement initiatives Contract & SOW Operationalization Support operationalization of MSOW and SSOW frameworks Develop operational exhibits, RACI matrices, scope documentation Translate contractual requirements into executable operational standards Qualifications Required Qualifications 6–9+ years of experience in governance, knowledge management, process design, business operations, or operational excellence Strong understanding of governance frameworks, SOP development, and document control Experience managing SharePoint or enterprise knowledge management platforms Strong analytical and communication abilities Experience supporting large-scale operating organizations Preferred Qualifications Experience supporting managed services, manufacturing, or technical services organizations Familiarity with operational excellence methodologies (Lean Six Sigma, ITIL, ISO 9001) Familiarity with Insight Global operating model PMP, Six Sigma Blackbelt, or equivalent certifications Key Performance Indicators (KPIs) SOP coverage and currency Knowledge repository utilization Policy compliance rates Audit readiness scores Process documentation quality Continuous improvement initiative throughput Success Profile The Governance & Knowledge Manager is successful when: The Division operates from a documented, durable operating system Critical knowledge is preserved beyond individual employees SOPs are current, accessible, and consistently applied Audit and compliance reviews are passed with minimal friction Operational consistency improves across delivery organizations New employees can quickly become operationally effective