Customer Care Specialist - Onsite (Columbus,GA)

Salary Range: $37,440 to $55,000 Job Posting End Date:  This job will be posted on an ongoing basis.     We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way . Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.   Worker Designation  – This role is an  onsite  role. This means you will be required to work at the PSA Campus in Columbus, Ga during your set working schedule.   What does it take to be successful at Aflac?

Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

What does it take to be successful in this role?

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products   Skill in managing one’s own time and actively looking for ways to help people  Skilled in verbal and written communication in order to convey information and ideas so others will understand  Problem solving skills  Experience using Microsoft Office suite software

Education & Experience Required

High School Diploma or Equivalent 1 year of work experience

Or an equivalent combination of education and experience   Principal Duties & Responsibilities • Under general supervision, attends and actively participates in all scheduled Foundation training courses; and completes all assigned classroom activities, exercises, discussions, and exams • Receives monitored inbound calls, email, or chats regarding Aflac products and services and navigates through Aflac computer systems and sub-systems as a part of on-the-job training and call coaching sessions; answers inquiries, resolves problems and promotes good customer relations by providing premier customer service with a professional and friendly demeanor • Provides thorough and accurate responses to policy-holder requests and inquiries using knowledge and skills acquired through Customer Service training; navigates Aflac’s computerized systems for tracking, information gathering, researching, and trouble shooting • Maintains a position of trust and responsibility by keeping all policyholders and other customer businesses confidential; follows Aflac’s Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times • Performs other related duties as required    Total Rewards The salary range for this job is $37,440 $55,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.   At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation