Tech Cord,Transfer Agency

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Founded in Chicago in 1889, Northern Trust is one of the world’s leading financial institutions. We specialize in providing asset servicing solutions and asset management to both institutional and personal clients. The delivery of products and services to this client base is supported through a network of offices around the globe.

The role is for Transfer Agency (‘TA’) business with specific responsibility to support Business as Usual (‘BAU’) in Bangalore , India. The department is responsible for client and investor document management, processing and quality checking of transactions and updating the registers of our clients’ mutual funds in response to investor instructions.  Also responsible for any ad hoc project work and remediation activity to support the BAU. This department is responsible for several TA functions, including, but not limited to, Dealing, Registration, Settlement, Reconciliations, Distributions, Management Accounting, Fund Allocation and Client Reporting. This role is to support BAU activities in the TA department in order to ensure that not only client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory and management company requirements are effectively delivered. Shift timing- Late EMEA/NA shift (subject to change based on business requirement) REPORTNG MANAGER Team Leader/Section Manager Principal Responsibilities • To support and deliver BAU activities to ensure that agreed client deliverables are met and that service levels meet and/or exceed client expectations at all times. • To be a Subject Matter Expert in area of responsibility. • Work independently and proactively resolve any potential issues. • Analyze process gaps and suggest improvements. • Represent team on department/cross functional process and project assignments. • To act as a point of contact for the resolution of day-to-day BAU issues and effectively reduce the number of referrals being sent to Home location on a daily basis. • To take primary responsibility of eliminating aged, outstanding items and clearing exceptions on a daily basis. • Manage work allocation in the absence of Team Leader in consultation with Managers. • To liaise professionally with internal and external departments and functions e.g. home location to deliver BAU effectively and efficiently and to consistently achieve timely and accurate client deliverables. • To identify training gaps if within the team and share with TL/Manager • To ensure proper preventative and detective controls are in place for the TA functions you are responsible for. • Serve as a resource to clients, partners and team members for clarity, understanding and information. • Identifies trends, concerns and root cause of errors and recommends additional controls to improve quality/timelines. • To drive recommendations to improve processes and strengthen control weaknesses and to relay and or introduce BAU improvements to mitigate process errors. • To ensure that current / updated TA processes, procedures and policies are in place and are being applied across TA business units and functions you are responsible for. • To foster & promote