Call-In/On-Call Enrollment Specialist III

Call-In/On-Call Enrollment Specialist III Opportunities Kaiser Permanente is seeking Call-In/On-Call Enrollment Specialist III professionals to serve as on-site representatives during open enrollment, wellness, and new employee orientation events. In this highly visible role, you will partner with Account Managers and Associate Account Managers to educate employees, members, and prospective members about Kaiser Permanente-s products, services, and unique value. Events typically last 2 to 4 hours and are held throughout Kaiser Permanente service areas. Enrollment Specialists are instrumental in driving a positive enrollment experience by delivering engaging presentations, answering questions, and highlighting the benefits of Kaiser Permanente membership. This opportunity is ideal for individuals who enjoy public speaking, educating consumers, building relationships, and representing a trusted healthcare organization in a community-facing environment. Note: Work location is on-site with the flexibility to work remotely , the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 12254 Bellflower Blvd., Downey, California 90242 - Reliable transportation - Candidates must live in or near the designated hiring location. - Availability to work a flexible schedule is required, as hours are limited and vary based on business need. - Compensation varies by location and is paid at a flat hourly rate of $31.00 (HI) and 31.50 or $35.55 per hour.

In addition to the responsibilities listed above, this position is also responsible for attending employer, community, and open enrollment events on an on-call basis to educate members and prospects on KP products; delivering formal presentations to employees and prospective members; independently monitoring and reporting on enrollment performance data and discrepancies; serving as an informational resource for sales and account management teams on KP health plans and benefit offerings when working with customers, internal departments and/or brokers; utilizing comprehensive foundational knowledge of KP health plans and benefit offerings to facilitate formal, stand-up presentations to prospective members; and resolving customers standard and non-standard questions and concerns about benefits and services.

Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome. Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team. Contributes to a positive customer experience by: implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels and customers to demonstrate value and build commitment independently; gathering data on standard and non-standard customer needs, and identifying