Client Service Account Manager - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As the Account Manager Client Service, you are joining an elite team within OptumRx Client Management. The Account Manager (PAM) acts as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally. In your role you will be responsible for managing the day - to - day operational functions of multiple customers in the areas of Implementation / onboarding new customers, escalated member / client concerns, benefit design setup and changes, product / program implementation and other service delivery projects to ensure operational quality and client satisfaction. The Account Manager will work closely with Account Executives to build relationships and fully represent client(s) internally and also represent OptumRx to the client(s), consultants, brokers and all external entities. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime. We offer weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Work is self - directed and not prescribed Manages operational performance and service delivery for ongoing contract relationships to clients for one or more accounts Assesses and interprets client needs and requirements Identifies solutions to non - standard requests and problems Translates concepts into practice Acts as the client liaison and client subject matter expert to internal partners Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve Prioritize multiple tasks in a fast-paced complex environment We welcome an investigative personality who is interested in finding answers The Pharmacy Account Manager position may require travel nationally up to 25% You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

3+ years of client facing Account Management experience within the PBM industry OR in a similar account management field Intermediate level of proficiency with Microsoft Office Suite of products (e.g., Microsoft Word, Microsoft Excel, Microsoft PowerPoint) Basic understanding and/or experience with working in Rx Claims (AS400) and ServiceNow systems Ability to travel up to 25% of the time (Domestic) Ability to work any shift between our normal business hours of 8:00am - 4:30pm from Monday - Friday Must be 18 years of age OR older Preferred Qualifications: 5+ years of experience within PBM industry Telecommuting Requirements: Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service *All Telecommuters will be required to