Back Office Operations & Performance Support Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Make an impact where healthcare meets customer experience At Medtronic, our mission is to alleviate pain, restore health and extend life. Every day, healthcare professionals around the world rely on our technologies to care for patients. As we build our new in-house Service & Repair Customer Care organization, we are looking for experienced Contract & Invoice Back Office Specialists who combine operational expertise with a passion for continuous improvement. This role is ideal for professionals who enjoy solving complex operational challenges, supporting colleagues, improving business performance, and helping teams succeed. While you will remain closely connected to daily contract and invoicing activities, you will also play a key role in operational performance, workload coordination, reporting, and continuous improvement. Your work will directly support healthcare providers and ultimately contribute to patient care.

No two days are the same, but as a Contract & Invoice Back Office & Performance Support Specialist, you will: Support daily contract and invoicing operations, including invoice creation, contract administration, renewals, modifications, and issue resolution Act as a subject matter expert for complex operational cases and process-related questions Monitor operational volumes, workload distribution, backlog levels, and key performance indicators to support operational excellence Prepare operational reports and performance insights for management and identify trends, risks, and improvement opportunities Partner closely with the Contract & Invoice Supervisor to support workload prioritization, resource planning, and operational decision-making Coordinate operational activities to ensure business continuity during workload peaks, absences, and changing business priorities Provide guidance and day-to-day support to Contract & Invoice Operational Agents on complex cases and best practices Act as a backup across all Contract & Invoice activities to ensure continuity of service Take ownership of operational challenges by identifying risks, proposing practical solutions, and driving resolution plans Collaborate with Sales, Customer Care, Finance, Contract & Invoice teams, and other stakeholders to optimize end-to-end processes Participate in User Acceptance Testing (UAT), business projects, system implementations, and transformation initiatives Drive continuous improvement by identifying process simplification opportunities and implementing sustainable operational improvements What success looks like You are recognized as a trusted operational expert You confidently manage complex operational challenges and support others in finding solutions You use operational data and performance insights to improve business results You help the team maintain service levels while balancing operational priorities You contribute to a culture of collaboration, accountability, quality, and continuous improvement What you'll bring We are looking for experienced professionals who combine operational expertise with a passion for continuous improvement and business performance. You may be a great fit if you have: A bachelor's degree or equivalent higher education qualification Several years of experience in contract administration, invoicing, customer operations, finance operations, or a related environment Strong analytical skills with the ability to interpret operational data and performance trends Experience coordinating operational