Revenue Cycle Coverage and Claims Associate II

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Position Overview The Revenue Cycle Coverage and Claims Associate II position is responsible for the accurate and timely work of filing insurance claims for Abbott Cancer Diagnostics. This role will demonstrate medical insurance knowledge by determining initial and/or ongoing eligibility, coverage, and related insurance reimbursement order details, including commercial, government, and all various plan coverage. This role will identify order and reimbursement deficiencies, route orders for appropriate actioning and assist with triaging, and document actions taken within the systems for claims lifecycle tracking. This role will be responsible for claims escalations that Revenue Cycle Coverage and Claims Associate I are unable to resolve in addition to working “bulk” claim projects. This role will also support the broader activities of ensuring appropriate coverage by utilizing Epic, external portals, and other software, and communicate insurance information to ancillary departments and other teams within the reimbursement operations departments. Working hours will align to CST time zone (8am-5pm CST, Monday through Friday).     Essential Duties Include but are not limited to the following:  Independently determine initial or ongoing patient insurance eligibility verification, investigate, and correct accounts within Epic; including updates to patient demographics, financial information, and guarantor information.    Ability to interact with various insurances and third-party payors accurately and timely to ensure authorization is obtained and documented based on internal and external policies and regulations.  Research missing or erroneous information on accounts using various portals and other resources; including outreach and identification of unknown payors.  Review/edit claims and appeals prior to submitting to clearinghouse.  Analyze, research, and resolve claim issues applying federal, state, and payor rules and procedures with a high degree of independence.    Monitor WQ’s for claims that need additional research and actions taken to get on to path of resolution. Responsible for CRM support. Has exceptional understanding of Claim Edit and Follow Up WQs. Utilize Onbase to work documents specific to the TOQ department. Correct rejected claims from the claim’s scrubber, clearinghouse, or payor.  Review explanations of payments, analyzes, and completes appropriate steps for all denials by appropriately identifying claim resolution next steps; including appealing, writing off, or sending statements. Validate new workflows due to product growth. Additionally, have ownership of the specific WQ’s until set up is validated as working effectively. Investigate payor underpayments.  Follow up with payors via phone on unpaid aging claims.  Provide any supporting documentation needed by insurance payor.   Perform accurate and timely write-offs following identification of uncollectible accounts adhering to policies and guidelines.  Provide ad-hoc support, as necessary, within the department (i.e., special projects, provide support due to outages/high volume).  Complete position responsibilities within the appropriate time frame while adhering to quality standards.  Stay current with relevant medical billing regulations, rules, and guidelines.  Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations. Excellent problem-solving abilities and organizational skills.   Ability to communicate effectively with all levels of staff through both verbal and written communications.   Ability to work in a team environment.  Ability