Senior Account Manager

Location: OT703: SOZ, Urban Service AZ 2120 E 6th Street, Suite 13, Tempe, AZ, 85288 USA Urban Elevator Services (UES) Arizona is searching for a highly motivated and experienced Account Manager to create and manage customer relationships through sales achievement, situational problem solving, and comprehensive account management. We see this role as a feeder to P&L and commercial leadership. On a typical day you will: Manage a large portfolio of elevator units and customers. Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling Build relationships by contacting customers on a rotational basis or as dictated by customer expectations Develop and expand the sales territory through cold calling and familiarity with local market conditions and competitor dynamics Manage and nurture account relationships to drive renewals and repair using technology, telephony, and virtual capabilities Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts Assist with customer concern resolution along with Operations, including Service PM and Supervisor Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results What you will need to be successful: High school diploma or equivalent required; bachelor’s degree preferred Excellent demonstrated customer service skills required Ability to work in a highly team-oriented and dynamic environment Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers Needs to be self-motivated and able to manage many simultaneous projects and responsibilities Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills Previous sales experience preferred What we offer: The chance to work for an industry-leading brand with an historic legacy A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. Enjoy three weeks of paid vacation, along with paid company holidays We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. Life insurance and disability coverage to protect you and your family. Voluntary benefits, including options for legal, pet, home, and auto insurance. We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. Pursue your educational goals with our tuition reimbursement program. Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. Urban Elevator Services Arizona is an independent elevator company acquired by Otis Elevator Company in 2025. Our business objective is to be recognized as the premier regional, and more specifically, local elevator maintenance, repair, and modernization company. We offer quality maintenance, repair and modernization services for all types of vertical transportation systems regardless of the original manufacturer. Urban maintains the same core values of people, safety, quality, and integrity. So just imagine where we can take you! If you live in a city, chances are we will give you a