Head of Technology Process Re-Engineering, Managing Director

Who we are looking for We are seeking a Managing Director level Head of Technology Process Re-Engineering to establish and lead a GTS-focused capability for technology process mapping, process re-engineering, and operational transparency across State Street Global Technology Services. This role will report to the GTS Head of Process Improvement and Risk Remediation. This role will drive the development of standardized process views for key GTS technology processes, improve end-to-end process understanding, and identify opportunities to simplify, optimize, and strengthen control effectiveness within the GTS operating environment. The ideal candidate is a senior technology transformation leader with deep experience in process mapping, operating model design, and process re-engineering within a large, complex, and regulated technology organization. This individual must be able to translate fragmented knowledge into clear, actionable process maps and improvement roadmaps that support GTS decision-making, risk reduction, and sustained operational improvement. This is a GTS-facing leadership role expected to partner with GTS senior leaders, technology process owners, risk partners, platform teams, and global delivery organizations. The Head of Technology Process Mapping will be expected to define the standards, tooling approach, and governance model for GTS process mapping while also leading hands-on efforts to document, analyze, redesign, and embed improved ways of working. What you will be responsible for GTS Technology Process Mapping Strategy & Execution Define and lead the GTS technology process mapping approach, including standards, methodology, taxonomy, tooling approach, and adoption model for documenting critical technology processes across GTS functions. Build and maintain clear end-to-end views of priority GTS processes, connecting activities, roles, systems, handoffs, controls, pain points, and performance indicators to improve transparency and accountability. Build out and lead a small team of process mapping professionals across two global locations, ensuring consistent standards, delivery quality, and stakeholder engagement across the GTS process mapping portfolio. Process Re-engineering, Optimization & Control Improvement Lead structured process analysis to identify duplication, fragmentation, manual workarounds, unclear ownership, control gaps, and opportunities to simplify or standardize execution. Partner with GTS process owners and transformation teams to design future-state processes, clarify roles and decision rights, and develop practical implementation roadmaps that improve efficiency, risk management, and operating discipline. Establish measurable outcomes for GTS process re-engineering efforts, including reduced complexity, improved cycle times, stronger control alignment, clearer accountability, and better management reporting. Governance, Standards & Executive Reporting Create and maintain governance routines that ensure GTS technology process maps remain current, validated, owned, and aligned to GTS standards, control expectations, and management reporting needs. Develop executive-ready reporting that communicates GTS process coverage, mapping maturity, key risks, improvement opportunities, open decisions, and progress against technology process improvement priorities. Stakeholder Leadership & Change Adoption Lead engagement with senior stakeholders across GTS technology, risk, operations, and delivery teams to drive alignment on current-state understanding, future-state design, prioritization of improvement opportunities, and adoption of redesigned processes. Build credibility with global teams by facilitating fact-based discussions, resolving ownership ambiguity, challenging legacy ways of working, and helping teams move from process documentation to measurable process improvement.

Technology Process Leadership: Proven ability to define and scale process mapping, process architecture,