Executive Housekeeper - The Park Tower Knightsbridge Luxury Collection Hotel London

JOB SUMMARY Responsible for all Housekeeping and Laundry associates in daily shift operations, this position reports to the Director of Rooms. Works with associates to ensure property guestrooms, public space and employee areas are clean and well maintained. As a department head, directs and works with managers and employees to successfully execute Departmental and hotel goals. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget and maximizing the financial performance of the department. You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Housekeeping team members – to get it right for our guests and our business each and every time. CRITICAL TASKS Managing Housekeeping and Valet Operations Services • Manages day-to-day Housekeeping and Valet services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, daily operations in order to provide a seamless service for our hotel/Elite guests. • Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement. • Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible. • Supervises Housekeeping Service Team and verifies resources provide seamless services during the on-site guest journey. • Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the hotel updates and goals to produce desired results. • Obtains list of check-ins and VIP guests both to prepare work assignments for the housekeeping team. • Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Encourages and builds mutual trust, respect, and cooperation among departments. • Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of Housekeeping/Valet services through training and mentorship. • Continuously strives with the team to provide the bespoke and uncompromising services. • Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery). Maintaining Guest Experience Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis maximizing opportunity with GXP platform usage • Develops specific goals and plans to prioritize, organize, and accomplish your work. Supporting Management • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Support all areas of Rooms Operations in