Product Design Manager- Core Card Experiences

Product Design Manager- Core Card Experiences At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.                                                  Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good. We’re seeking a Product Design Lead to play a pivotal role on the Core Card Experiences team, shaping the tools millions of cardholders rely on to manage and grow their accounts. As a Manager-level IC, you will own design strategy and delivery for multiple complex projects, coach junior designers, influence product roadmaps, and invest in design team culture and processes. This role is a great fit for someone who excels at moving from big-picture thinking to execution, champions a high bar for experience quality, and thrives in cross-disciplinary collaboration. Card is the largest revenue source for Capital One. However, many people don’t understand key concepts around credit, how to use it wisely and how to use it to build a better financial future. In this role, you will oversee the customer and associate facing experiences that help make our biggest business thrive.

Expectations  As a Product Designer , you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy. Here are some of the expected competencies for this role: Product Design Expertise : Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, inform the use of appropriate tools, platforms, frameworks and design systems and creates artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes Leadership: Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital One Human-Centered : Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design Business-Focused : Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders Problem-Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions Collaboration : Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information and drive product strategy Communication: Present work across levels and job functions using a