Director, AI Business Solutions Specialist Manager

Leads and develops a high-performing team of AI Business Solutions Specialists responsible for helping customers transform how people work, how business processes operate, and how organizations create value through Microsoft AI, Copilot, agents, automation, business applications, low-code platforms, and cloud technologies. Builds a culture of accountability, customer obsession, innovation, continuous learning, and execution excellence while driving business growth across both productivity-led and business-process-led transformation opportunities. Champions a consultative, outcome-focused sales culture that moves customer conversations beyond technology adoption to organizational transformation and measurable business impact. Serves as a senior business leader who shapes go-to-market strategy, influences organizational priorities, and drives execution across Microsoft sales, customer success, partner, engineering, and delivery organizations. Partners with senior leaders to identify growth opportunities, remove barriers, accelerate customer outcomes, and strengthen Microsoft’s leadership in AI-powered business transformation. Leads teams in helping customers reimagine employee productivity, decision-making, customer engagement, business operations, and end-to-end business processes through Copilot, agents, AI-powered applications, automation, analytics, and emerging AI technologies. Coaches specialists to lead executive conversations focused on business outcomes, transformation roadmaps, change management, value realization, and long-term strategic impact. Champions operational excellence through disciplined business management, forecasting, pipeline rigor, consumption growth, and data-driven decision making. Uses market intelligence, customer insights, competitive signals, and AI-powered analytics to guide investments, identify emerging opportunities, and improve business performance across the territory. Acts as a leader beyond the immediate team by driving organizational change, scaling best practices, influencing strategic initiatives, and building future leadership capabilities. Serves as an executive sponsor for priority customers and strategic opportunities while helping shape Microsoft’s broader AI business transformation strategy. In addition, this role is responsible for attracting, developing, and retaining exceptional talent; building future leaders; fostering an inclusive, high-performing culture; managing employee performance; and ensuring the organization is positioned to achieve both near-term business objectives and long-term growth.

Customer Engagement  Lead and mentor a team of specialists in developing trusted advisor relationships with senior business and technology decision makers across strategic customers.  Coach specialists to lead discovery-first engagements that uncover business priorities, quantify desired outcomes, align stakeholders, and create urgency for change.  Help customers develop enterprise AI strategies that connect employee productivity, business process transformation, data, security, and organizational change into a unified business vision.  Ensure teams translate customer priorities into differentiated transformation strategies, compelling business cases, working prototypes, measurable value realization plans, and scalable adoption programs.  Coach specialists to engage C-suite executives, business decision makers, line-of-business leaders, operations leaders, HR, finance, sales, customer service, and IT stakeholders.  Serve as an executive sponsor for priority customers and strategic opportunities, helping remove barriers, align stakeholders, and accelerate business decisions.  Drive conversations focused on workforce transformation, business process modernization, AI adoption, change management, customer outcomes, and long-term business value.  Ensure customer engagements demonstrate Microsoft’s commitment to security, compliance,