Business Performance Analyst - Customer Contact Ops Support & Tech (Associate, Mid Level, or Senior)

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today .   We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility. Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.  At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position. This position does not offer relocation assistance.    Job Summary

Dominion Energy is looking to fill two(2) vacancies for the Business Performance Analyst - Customer Contact Ops Support & Tech role. The level of the position will be based on the qualifications and experience of the successful candidate.   Responsibilities include -

Support the preparation, analysis, and presentation of operational, customer, and business performance data to assist decision-making and continuous improvement initiatives. Assist in analyzing customer interactions, sentiment, and performance information to identify opportunities to enhance the customer experience across multiple channels. Support the development and maintenance of key performance indicators (KPIs), dashboards, reports, and performance metrics that provide visibility into business operations and customer experience. Assist with routine reporting activities and data analysis while learning reporting tools, business processes, and performance measurement methodologies. Collect, review, and organize data from multiple sources to support basic analysis of trends, opportunities, and business needs. Assist with data validation and quality checks to help ensure information is accurate and consistent for reporting and analysis. Work with analysts, business partners, and cross-functional teams to understand reporting requirements and business objectives. Support responses to ad hoc reporting requests and assist in developing data-driven insights to address business questions. Assist in maintaining reporting tools, automated processes, forecasting models, and performance tracking mechanisms. Support efforts to improve reporting efficiency, streamline processes, and enhance data accessibility for business users. Apply foundational analytical techniques to evaluate performance results, identify trends, and support operational improvement initiatives. Assist with documenting business rules, report specifications, data definitions, and reporting standards. Work collaboratively as part of a team while developing analytical, technical, and business skills. Participate in data governance and data quality initiatives and contribute to a culture of data-driven decision making. Receive guidance and coaching from more experienced analysts while building knowledge of business operations and analytical best practices. Required Knowledge, Skills, Abilities & Experience

Associate Level: 0-2 years relevant professional experience, internships, co-op experience, or equivalent academic project experience required. Mid Level: 2-5 years relevant professional experience, internships, co-op experience, or equivalent academic project experience required. Senior Level: 5+ years relevant professional experience, internships, co-op experience, or equivalent academic project experience required.

Interest in data analysis, reporting, business performance measurement, and customer experience analytics. Basic analytical and problem-solving skills with the ability to learn and apply new concepts. Ability to work with data to identify trends, patterns, and opportunities with