Employee Benefits Account Manger II

Posting Description Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary: NFP is seeking an experienced Employee Benefits Account Manager II to join its growing Indianapolis benefits practice. This role serves as a critical partner to Consultants and Producers, helping manage a sophisticated portfolio of employer clients while acting as the primary day-to-day contact for many client relationships. The Account Manager II is responsible for the execution of key client deliverables, renewal and marketing activities, implementation projects, vendor coordination, and ongoing service needs, ensuring clients receive proactive, high-quality support throughout the year. Ideal candidates will bring strong employee benefits knowledge, experience managing sophisticated accounts, and the ability to build trusted relationships with both clients and carrier partners. This opportunity offers exposure to a collaborative, team-based consulting environment where Account Managers play a highly visible role in client strategy and execution. The Indianapolis office continues to experience significant growth and is known for its strong culture, tenured leadership, and commitment to employee development. Working alongside experienced Consultants, Producers, analysts, compliance professionals, and additional subject matter experts, this is an excellent opportunity for someone looking to expand their technical expertise, take ownership of client outcomes, and continue advancing their career within a high-performing benefits organization!

Client Interaction and Relationship Management: Serve as the day-to-day contact for clients, addressing their needs and concerns promptly and effectively. Maintain regular communication with clients to ensure their satisfaction and address any issues that arise. Build and deepen relationships with clients, fostering trust and long-term partnerships. Engage in client relationship-building activities, including in-person meetings and events. Take an active role in client meetings, presenting information and addressing client questions. Prepare materials for presentations and communications, ensuring they are clear and professional. Project and Deliverable Management: Own the delivery and execution of all client deliverables, ensuring they are completed accurately and on time. Coordinate with internal teams to ensure all client requirements are met. Manage the lifecycle and renewal process for client accounts, including planning, execution, and follow-up. Develop and maintain project plans to ensure successful completion of all client-related projects. Lead the implementation of new business and open enrollment processes, ensuring smooth transitions and successful outcomes. Coordinate with clients and vendors to manage implementation timelines and deliverables. Vendor and Shared Services Coordination: Coordinate with vendors to ensure seamless service delivery and address any issues that arise. Develop and maintain strong relationships with vendor representatives to enhance service quality. Ensure shared services and other support functions are executing effectively to meet client needs. Collaborate with internal teams to ensure all aspects of client service are covered. Compliance and Regulatory Support: Review benefit plan summaries and carrier source documents for accuracy, ensuring compliance with regulatory requirements. Understand and articulate complex regulatory language and rules to clients. Partner with the Compliance Team to support client needs and ensure