Systems Management Analyst

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start  Caring. Connecting. Growing together. Welcome to the Revenue Cycle IT Support Team. In this role, you will be part of a dynamic, fast-paced team that provides on-call support for operational needs and requests, while also contributing to projects and system go-lives. This multi-faceted team supports a range of EDI and payment transaction applications, including eligibility systems, multi-system cash reconciliation processes, and point-of-sale solutions. You will play a key role in ensuring system reliability, supporting business operations, and driving successful implementations across the revenue cycle. For this role as a Systems Management Analyst on the Revenue Cycle team, you will play a key role in configuring, maintaining, and supporting claims processing and remittance workflows. You will partner closely with operations and business stakeholders to ensure accurate, efficient data flow across systems, troubleshoot issues, and optimize processes that support revenue integrity and timely reimbursement. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Provide subject matter expertise in Epic PB and HB Claims and Remittance, including system design, building, testing, and implementation Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution Participate in multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases Facilitate design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation Maintain system documentation, including design specifications and build records Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed Execute all phases of testing, including unit, system, and integrated testing for claims and remits Analyze workflows, data collection, reporting needs, and technical issues to support solution development Collaborate with training teams to develop and maintain application-specific training materials Translate business requirements into functional specifications; manage system updates, enhancements, and release testing Ensure compliance with organizational standards for system configuration and change control Build and maintain solid relationships with end users, stakeholders, and business partners Facilitate communication across teams from requirements gathering through implementation Troubleshoot and resolve application issues, escalating complex problems as appropriate Maintain knowledge of Epic functionality and operational workflows Key Competencies: Time Management & Prioritization: Demonstrates exceptional time management, organizational, and prioritization skills, with a proven ability to manage multiple concurrent responsibilities in fast-paced, dynamic environments Epic EMR Expertise: Possesses comprehensive knowledge of Epic systems, comprehensive experience across the full implementation life cycle of Epic's suite of applications Relationship Building: Effectively cultivates and maintains solid internal relationships, inspiring colleagues through consultative engagement and influential communication