Import Manager

USD 70304 - USD 70304 - yearly Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 18,000 trained professionals 300+ locations worldwide Fortune 500 Globally unified systems At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love. www.expeditors.com Job Description Scope: The Import Manager develops and manages the branch import function across Ocean Import, Air Import, Customs Brokerage, and Order Management, providing leadership for operations, finances, sales partnership, people, systems, compliance, service execution, and continuous improvement.

Integrated Import Strategy and Product Leadership Lead branch import strategy across Ocean Import, Air Import, Customs Brokerage, and Order Management. Align product teams so customers experience one coordinated import organization. Identify gaps and implement cross-functional solutions that improve quality, visibility, compliance, and customer experience. Customer, Sales, and Business Development Partnership Partner with Sales, CRDM, Account Management, T&I, and Product Managers on onboarding, RFQs, QBRs, lane reviews, service recovery, and business development. Ensure customer SOPs, service levels, compliance needs, reporting expectations, and billing requirements are understood and executable. Represent the integrated import capability to customers and internal stakeholders with professionalism and clarity. Operational Excellence and Process Discipline Maintain a consistent operating rhythm across import products, including KPI review, exception management, escalation, and follow-up discipline. Ensure smooth freight flow across documentation, processing, clearance, release, delivery, order visibility, billing readiness, and customer communication. Lead root cause analysis and corrective actions for service failures, compliance gaps, missed milestones, escalations, and billing issues. Compliance, Risk, and Control Maintain compliance discipline across customs clearance, import documentation, customer SOPs, regulatory requirements, internal controls, security requirements, and company policies. Work with Trade Compliance, Customs Brokerage, Security, Finance, and product leaders to identify and manage operational risk. Promote a culture where compliance, controls, and customer trust are part of daily execution. Financial Management and Profitability Manage import financial performance, including revenue growth, profitability, margin, billing quality, cost control, and loss prevention. Partner with Finance and Product Managers to support accurate invoicing, timely billing, and profitable execution. Use financial reporting and operational insights to identify improvement opportunities and make informed decisions. People Development and Leadership Recruit, train, coach, develop, and retain high-performing import