Sr. Associate - Data and Analytics Advisory 5B

Sr. Associate - Data and Analytics Advisory Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

The job profile of Complaint Investigation and Trending for medical equipment  involves managing and analyzing customer complaints to ensure product quality, safety, and regulatory compliance. This role includes reviewing and documenting complaints, assessing their severity, and conducting thorough root cause investigations using structured problem-solving techniques. The professional collaborates with cross-functional teams such as engineering, manufacturing, and quality to identify failure causes and recommend corrective actions. A key responsibility is analyzing complaint data to identify recurring issues or trends, using tools like Excel or Power BI, and initiating CAPA when needed. Additionally, the role ensures compliance with global regulations such as FDA and ISO standards, supports audit readiness, and contributes to continuous improvement of medical devices and overall patient safety.

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science Certifications Certified Data Management Professional - RiversandRiversand, Certified Ethical Hacker (CEH) - Hacker SchoolHacker School, Certified Information Privacy Professional, U.S. private-sector (CIPP/US) - International Association of Administrative Professionals (IAAP)International Association of Administrative Professionals (IAAP), Certified Risk Professional (CRP) - UdemyUdemy Required Skills Collaboration Tools, Data Analytics Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Data and Analytics Advisory Remote Type - Office Work Shift - Flex Time (India) Why join Genpact? •     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter •     Make an impact – Help global enterprises solve business challenges that matter  •     Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead •     Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  •     Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress    Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   Let’s build tomorrow together.    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age,