OEM Coordinator

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Supply Chain Manufacturing Job Sub Function: Production Equipment Repair & Maintenance Job Category: Business Enablement/Support All Job Posting Locations: Palm Beach Gardens, Florida, United States of America Job Description: About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for OEM Coordinator . You will be responsible for: Process service activities within the S&R platform software for service and complaints to capture results and activities performed. Document results of service and/or test operations on data sheets and service records. Perform processing duties for OEM devices to be serviced including activities but not limited to activities noted: Request RMA from supplier Interacts with the OEM Supplier for following up on pending service activities. Interacts with the OEM Supplier for following up on warranty claims. Tracks service performance (lead time) of the OEM Suppliers and escalates to leadership if it is above the target. Determines optimization possibilities in the process, to achieve a faster and more efficient process with the OEM Supplier Receiving OEMs from Product Returns Sorting (Customer Owned/Consignment and conversion process/Checking for OOBF Creating Child WO for processing Create PO within Ariba Create documents needed to RTV/Shipping of OEM devices. Perform actions associated to OEM devices for NR’s Maintaining reporting by Updating the VRAS Report/OEM Receiving OEMs back from Supplier to get inspected. Perform inspection to established guidelines. Perform labeling activities for identification. Perform activities to prepare OEM to be shipped to inventory to Customer Returns/Shipping/Back to Inventor. Perform support activities for the service organization. Maintain a clean, safe, and orderly work area. Comply with company policies and procedures including those relating to safety and quality. Know and follow all laws and policies that apply to one's job, and maintain the highest levels of professionalism, ethics, and compliance at all times. Diligently participate in our compliance program-related activities as denoted by your supervisor or our Chief Compliance Officer. Responsible for communicating business related issues or opportunities to next management level. For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable. Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures. Performs other duties assigned as needed Qualifications / Requirements: E XPERIENCE AND EDUCATION* High school diploma or GED and 2-4 years related experience in OEM or similar process.  REQUIRED KNOWLEDGE, SKILLS, ABILITIES,