Agile Product Manager Senior Advisor, Individual Dental - Cigna Healthcare - Remote

Summary The Product Manager is accountable for ensuring that the product team solves meaningful customer problems in ways that deliver measurable business value. Rather than acting primarily as a project coordinator, requirements writer, or backlog administrator, the Product Manager leads through customer insight, product strategy, evidence-based decision-making, and close collaboration with design, engineering, data, operations, and business partners. The Product Manager works as part of a durable, cross-functional product team that is given important problems to solve - not predetermined features to deliver. The team is measured by customer and business outcomes rather than output, activity, or adherence to an original project plan. The Product Manager is accountable for product value and business viability, while partnering with design and engineering to address usability and feasibility. Together, the team discovers, delivers, measures, and continuously improves solutions that customers value and that work within the organization’s strategic, financial, operational, legal, regulatory, security, and technology constraints. The Product Manager also connects strategy and customer journeys across a broader product ecosystem, identifies opportunities for shared capabilities and reuse, and applies artificial intelligence to improve customer value, learning speed, decision quality, and product team efficiency What You Will Own Product Vision, Strategy, and Outcomes Develop and communicate a compelling product vision aligned with enterprise strategy, customer needs, and measurable business objectives. Translate strategic priorities into clearly defined customer or business problems for the product team to solve. Establish outcome-based product goals, success measures, guardrails, and leading indicators. Maintain an outcome-oriented roadmap that communicates strategic intent, learning priorities, and anticipated customer or business impact - not merely a schedule of features. Make evidence-based product decisions using customer insights, product analytics, operational data, market information, and business performance. Evaluate progress against outcomes and recommend whether to continue, adjust, scale, or stop an investment. Balance near-term opportunities with long-term product health, scalability, sustainability, and strategic differentiation. Customer and Market Understanding Develop deep knowledge of customers, users, buyers, stakeholders, and the environments in which they use the product. Conduct and participate in customer interviews, observation, usability testing, journey analysis, and other forms of qualitative research. Use quantitative data to understand customer behavior, adoption, performance, unmet needs, and friction points. Monitor relevant market developments, industry trends, emerging technologies, and competitive alternatives. Clearly articulate the customer problem, its significance, the affected customer segments, and the expected impact of solving it. Maintain regular customer contact so decisions are grounded in evidence rather than assumptions or stakeholder preference. Continuous Product Discovery Lead continuous discovery in close partnership with product design and engineering. Frame opportunities as testable product hypotheses. Explore multiple solution approaches before committing significant delivery capacity. Identify and evaluate the primary product risks: value, viability, usability, and feasibility. Use prototypes, experiments, technical spikes, customer testing, analytics, and other appropriate techniques to test assumptions early. Synthesize discovery evidence and make clear recommendations about which opportunities and solutions should advance. Ensure ideas are validated sufficiently before the organization makes material delivery investments. Product Delivery and Lifecycle Ownership Partner with engineering, design, Product Owners, architecture, data, operations, and other contributors