Clinical Service Assistant

Clinical Service Assistant Location:  This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Hours:  Monday - Friday 9:00am to 5:30pm EST or 8:00am to 4:30pm CST. The Federal Employee Program (FEP) provides health benefits to federal employees, retirees, and their families. Through its longstanding partnership with the federal government, FEP offers nationwide coverage and access to a broad network of providers, with a focus on delivering quality, affordable care. The Clinical Service Assistant is responsible for providing non-clinical administrative support to clinical associates, nurse managers and nurse leads in the nursing unit. How you will make an impact: Supports systems, workflow, and reporting-related requirements of the unit. Identifies trends and opportunities for additional associate training on unit workflow and processes. Monitors unit workflow and processes and identifies opportunities for improvements. Provides administrative support to associates to help in identifying and resolving workflow and process issues. Assists leads and management with the implementation of new and existing non-clinical policies and procedures. Runs ad-hoc reports. Provides user acceptance training coordination on new systems and enhancements, and provides input on new unit procedures, policies and workflow related topics. Processes HIP alerts, routes facsimiles and coordinates dialer campaigns. Works with referral services associates to ensure seamless processes. Provides administrative support including triaging help desk tickets, monitoring group email/voice mail boxes, participating in clinical Rounds, and processing internal referrals. Enters manual data (surveys, labs, pilots and other ancillary manual entry requirements) and manages HRS exception reviews. Supports workforce management, RN licensure, and other special projects.

Requires a H.S. diploma or equivalent and a minimum of 1 year experience in a business or health care setting; or any combination of education and experience which would provide an equivalent background. Preferred Capabilities, Skills and Experiences: AS degree in a related field and prior experience in a healthcare or managed care environment preferred. Strong clerical background preferred. For candidates working in person or virtually in the below locations, the hourly rate for this specific position is $18.27 to $27.41. Locations: Virginia. In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the