eCommerce Experimentation Manager

In Consumer eCommerce our purpose is to earn fans and drive growth by building emotional connections that delight and empower everyone. We engage consumers globally throughout their shopping journeys across direct channels in Gaming, Windows, Microsoft 365, and Surface. As a member of our team, you will help grow our business, explore new areas of innovation, and contribute to a culture grounded in growth mindset, excellence, and inclusion. Within Online Customer Experience (OCE), the Experimentation & Personalization team helps Microsoft make customer experience improvements through experimentation, personalization, customer research, and insight generation.   As an eCommerce Experimentation Manager , you will help scale a data-driven culture by partnering across product, engineering, design, analytics, data science, and business teams to identify opportunities, generate insights, and drive measurable improvements to the customer experience. You'll contribute to the evolution of experimentation capabilities, AI-enabled workflows, and customer insight systems that help Microsoft deliver more relevant and adaptive customer experiences.    We are seeking teammates who are curious, customer-focused, and energized by solving complex problems. If you're passionate about learning, using data to drive decisions, and creating meaningful customer impact, we'd love to hear from you.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Partner across product, marketing, design, analytics, data science, and business teams to develop and execute experimentation and research plans that improve customer experiences and drive business outcomes. Analyze quantitative and qualitative customer data to generate insights, communicate findings, and recommend opportunities for optimization, learning, and growth. Contribute to the adoption and optimization of experimentation, research, and analytics tooling and processes by leveraging AI and emerging technologies to increase capacity, accelerate insight generation, and improve program effectiveness. Develop and improve experimentation standards, best practices, training materials, and self-service capabilities that enable teams to scale customer-centric decision-making. Coordinate experimentation programs and optimization efforts across stakeholders, managing deliverables, communications, reporting, and rhythm of business activities. Contribute to the Experimentation & Personalization community through cross-team collaboration, reusable learnings, and continuous improvement of experimentation practices across Microsoft. Embody our  Culture   &  Values .

Required Qualifications Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 1+ year(s) experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 2+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles OR equivalent experience.   Additional or Preferred Qualifications Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical