Supply Chain Oversight Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Supply Chain Operations Manager Position Overview Establish and continuously improve governance frameworks, operational standards, and project management methodologies while driving AI adoption and digital innovation. Ensure procurement initiatives deliver measurable business value and operational excellence.

Governance and Operational Framework Develop and maintain governance structures: standardized methodologies, operating procedures, playbooks, templates, and reporting mechanisms Establish intake, prioritization, and resource allocation frameworks Define and monitor KPIs, SLAs, and operational metrics (procurement performance, savings realization, supplier performance, process efficiency, stakeholder satisfaction) Ensure alignment with account-level strategy, business priorities, and JLL enterprise standards   AI Strategy and Digital Transformation Lead AI adoption strategy: identify high-value use cases for generative AI, machine learning, predictive analytics, and automation Integrate AI-powered tools into workflows (spend analysis, supplier discovery, contract intelligence, demand forecasting, risk management) Monitor emerging AI trends, conduct market research and vendor evaluations   Portfolio and Project Management Oversee complete procurement project portfolio (category management, supplier transitions, system implementations, contract negotiations, process optimization) Maintain centralized tracking systems and dashboards for all initiatives Partner with stakeholders to define project scope, objectives, timelines, deliverables, and success criteria   Operational Excellence and Continuous Improvement Drive systematic improvement through lessons learned, post-implementation reviews, root cause analysis, and best practice dissemination Identify and implement process streamlining opportunities to eliminate redundancies and enhance efficiency Lead process mapping, value stream analysis, and workflow optimization Develop and maintain knowledge management systems   Executive Communication and Reporting Develop executive-level dashboards, scorecards, and reports on procurement performance, portfolio health, financial impact, operational risks, and improvement initiatives Support finance team's monthly accrual commentary on causality, aging analysis, and resolution path for outstanding work orders and commitments Support budget forecasts, variance analyses, and financial models Track and report procurement savings, cost avoidance, and value realization against targets   Additional Responsibilities Serve as liaison between procurement operations and other account operational and facilities management service lines Ensure compliance with procurement policies, contracting requirements, regulatory obligations, and audit standards Foster culture of accountability, collaboration, innovation, continuous learning, and performance excellence Qualifications Education Bachelor’s degree in Supply Chain Management, Project Management, Business Administration, Operations Management, or related field (preferred) PMP, CSCP, or similar professional certification (strongly preferred)   Experience 8+ years in operations, project management, or supply chain management within corporate real estate, facilities management, or procurement environments (required) Demonstrated expertise establishing and leading governance frameworks, operational