Senior Manager, Agile Transformation, Commercial Ops

Career Category Information Systems Job Description Position Summary   The Agile Transformation Leader will be accountable for driving measurable business outcomes through Agile transformation, scaled execution, and continuous improvement across CCFT. This role will ensure that CCFT staff, product teams, Agile Release Trains, and leaders effectively leverage SAFe practices, Agile governance, product delivery disciplines, and performance metrics to improve speed, quality, predictability, customer value, and strategic alignment.   This role will serve as a senior transformation leader, coach, people leader, and change agent focused on translating Agile ways of working into tangible business impact. The Agile Transformation Leader will partner closely with CCFT leadership, Agile Enablement, product teams, and global stakeholders to improve delivery effectiveness, strengthen execution accountability, and build a culture of innovation, collaboration, and continuous value delivery.   AIN Scrum Masters within CCFT will report directly to this role, and SM across geographies will have a dotted line of reporting.   Key Roles and Responsibilities   Business Outcome-Driven Agile Transformation   Lead Agile transformation across CCFT with a clear focus on improving business outcomes, delivery predictability, product value, stakeholder satisfaction, operational efficiency, and time-to-market.   Assess Agile maturity across teams and Agile Release Trains to identify opportunities that directly improve execution, flow, quality, transparency, and value realization.   Develop and implement Agile maturity accelerators that help teams move beyond process adoption toward measurable improvements in delivery performance and business impact.   Partner with CCFT leadership to align Agile practices, team priorities, and product execution with strategic business objectives .   Drive transformation initiatives that improve how CCFT plans, funds, prioritizes, delivers, measures, and continuously improves product and technology outcomes.   Strengthen our operation and execution excellence by focusing on Incident Management and Live narratives across product team s within Commercial Tech.   People Leadership and Agile Capability Building   Provide direct management, leadership, and mentorship to Scrum Masters /BA , ensuring their work is aligned to business priorities, team outcomes, and Agile delivery excellence.   Shortlist, interview, hire, onboard, and develop Scrum Masters who can enable high-performing teams and improve delivery outcomes.   Mentor Scrum Masters, Release Train Engineers, Product Analysts, and Product Managers to strengthen Agile execution, product thinking, stakeholder alignment, and outcome-based delivery.   Establish clear expectations for Agile roles with an emphasis on value delivery, impediment removal, decision enablement, and continuous improvement.   Support performance development for Agile delivery roles by connecting individual contributions to team maturity, product outcomes, and organizational goals.   Coaching, Mentoring, and Enablement   Coach Global CCFT teams and leaders on applying SAFe, Agile, Lean, and product management practices in ways that improve business agility and execution effectiveness.   Provide practical guidance to teams on Agile events, roles, planning, prioritization, dependency management, and delivery practices that support better business outcomes.   Deliver training, enablement sessions, and workshops that help teams, leaders, and stakeholders understand how Agile practices enable faster decisions, better alignment, improved quality, and increased value delivery.   Facilitate workshops focused on outcome-based planning, product alignment, Agile governance, continuous improvement, and SAFe adoption.   Promote shared learning across teams to scale proven practices and improve Agile capability across CCFT globally.   Agile Governance, Metrics, and Value Measurement   Enable