Engineer - Infrastructure Services S 4A

Engineer - Infrastructure Services S Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Responsibilities Serve as the first point of contact for customers or users seeking technical assistance over the phone or email. Create/acknowledge, follow-up, escalate and resolve incidents/service requests as per procedures within allocated timelines. Ensure tickets are always updated until issues are resolved and communicate the progress to the end user client/user. Resource should be open to work in rotational shifts. Resource should be keen to learn newer things related to technology and domain. Resource should be energetic and passionate to drive results for business needs and personal growth in technology and/domain knowledge. Perform basic monitoring and troubleshooting activities via Control-M Tool; NetBackup Tool; OBM [Operation Bridge Manager]; Mail sweeper; Discovery Accelerator; HPE3PAR; NASTEL MQ Series; BlackBerry; V-Sphere; AD [Active Directory]; SEP [ Symantec END Point Protection for Servers and Workstations] etc. Resource should have good Knowledge about OBM and METIS/Service Now for the Incidents/Changes/Requests/Problems. Resource if has additional knowledge about IT Infrastructure like patching Unix/Windows and SimpliVity; Network Topology and basic knowledge for database [SQL/Oracle/Sybase]; storage like SAN; NAS; backups like StoreOnce; NetBackup would be an added advantage. Performing Morning Report checks and sharing it across. Tape Rotation/Restore via the mentioned procedures.

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering Certifications AWS Certified Cloud Practitioner - PluralsightPluralsight, AWS Certified Solutions Architect - Associate - UdemyUdemy, Azure Solutions Architect Expert - MicrosoftMicrosoft, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, TECHBRIDGE - AWS CLOUD PRACTITIONER - GenpactGenpact Required Skills Agile Methodology, Applications Support, Backup Management, Collaboration Tools, Database Administration, Database Monitoring, Executive Presence, Inclusion, OS management, Personal Effectiveness, ServiceNow Platform, Storage Management, Storytelling, Windows Deployment Services (WDS), Windows Server Support Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Infrastructure Services S Remote Type - Hybrid Work Shift - Night Job (Canada) Compensation Range- Why join Genpact? •     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter •     Make an impact – Help global