Team Manager, RBKS AI Data

Interested in improving the technology and features powering Amazon Devices? Come work on it. We are building the speech and language solutions behind Ring and other Alexa-enabled products and services. Key job responsibilities Manages team size of 20 to 25 ML Data Associates. · Executes plans for team to perform tasks related to multiple ML workflows in a well-defined process area. · Ensures ML data workflows are quality compliant. Analyzes ML data, SIM issues, and metrics. Highlights trends, gaps, etc. Provides status reports. · Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements · Responsible for known SLAs and task completion targets (within provided capacity) for specific customers. · Works with internal/ external teams and uses his/her knowledge and expertise to execute business goals · Uses data to set/revisit operational goals and manage activities · Manages escalation/ complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics · Presents data in business meetings/reviews · Design and implement process improvement projects that impact team level performance. Participates in new workflow roll out projects teams. · Coaches direct reports on demonstrating leadership principles in their role. · Assigns appropriate challenging work to employees to develop & prepare them for larger roles. · Provides team guidance on work types and prioritization. Work of team primarily focuses on straightforward, well-defined objectives, but may take on ad hoc and ill-defined requests. · Devises and implements performance improvement plans for associates. Provides regular coaching and feedback to direct reports with regard to quality, performance, behavior and career development. · Performance manages team based on metrics & deliverables on a regular basis, and make decisions on hiring & firing. · Holds team members accountable for performance based on metrics and adherence to rules and guidelines. A day in the life Amazon is seeking an experienced team manager to manage team of 20-25 annotation experts.

Manager will lead the annotations effort in India and partner closely with the Operations Manager. S/he will become an expert in the annotation processes, train and support the team, maintain accuracy and throughput standards. Connect with our stakeholders to understand the key annotation requirements and train associates to deliver efficient annotations. He/she conduct close-loop sessions with research team members to know more about the ML model KPIs (Key Performance Indicators) and propose scalable solutions to improvise the efficiency.