Global People Shared Services Specialist III

As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can continue to solve the world’s most complex challenges and deliver more impact together. Role description: We are looking for a detail-oriented and customer-focused Global People Shared Services Operations Specialist II to join our Global People Shared Services team. In this role, you will deliver high-quality HR operational support across multiple countries including the United States, Canada, Australia, and the Philippines. You will serve as a key point of contact for employees, managers, and People teams, ensuring a seamless employee experience through the accurate and timely execution of People processes, case management, data administration, and policy guidance. Working closely with People Business Partners, Talent Acquisition, Payroll, Benefits, Finance, and other stakeholders, you will contribute to service excellence, operational efficiency, compliance, and continuous improvement initiatives while building expertise across a broad range of People operations processes and technologies. Role accountabilities: People Operations Support and Service Delivery

Delivers high-quality support through shared services channels, efficiently resolving inquiries and service requests while escalating complex or sensitive matters to the appropriate teams when required. Educates employees and stakeholders on People processes, programs, and self-service tools, promoting understanding, compliance, and effective utilization of available resources. Maintains a strong customer-focused approach, ensuring all interactions are handled with professionalism, empathy, confidentiality, and accountability. Performs end to end People administration activities across the employee lifecycle, including hiring, onboarding, job changes, employee data updates, offboarding, and organizational changes. Manages employee inquiries and service requests through case management tools (People Assist), ensuring timely resolution in accordance with SLAs, KPIs, and operational standards. Processes transactions accurately and in a timely manner within People systems, ensuring compliance with established procedures, service standards, and approval requirements. Maintains data integrity across People technology platforms by reviewing, validating, and correcting employee information as needed. Assists Team Leaders in monitoring case volumes, queues, and workload distribution, proactively identifying and addressing potential service bottlenecks to ensure consistent service delivery. Conducts quality reviews of transactions, records, and case resolutions to identify discrepancies, mitigate risks, and ensure accurate downstream processing. Collaborates effectively with internal stakeholders, Centers of Excellence, People Business Partners, and external vendors to resolve issues. Contributes to a positive employee experience by providing responsive, high-quality, and customer-focused support across all supported countries and business units.

Compliance, Governance & Documentation

Ensures compliance with company policies, data privacy requirements, local regulations, and global shared services standards. Supports internal and external audits by gathering documentation, providing process information, and participating in remediation activities when required. Adheres to established controls and governance requirements while identifying opportunities to strengthen operational compliance.

Continuous Improvement & Operational Excellence

Helps to identify recurring issues, service trends, and process inefficiencies, recommending and supporting solutions to enhance operational