Bilingual English and Spanish Customer Service Representative

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm EST. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be during normal business hours.

Handle 100 inbound/outbound phone calls per day from customers and identify the type of assistance the customer needs. Ensures timely and accurate documentation of all notes and encounters in applicable database. Ability to handle sensitive information and maintain HIPAA compliance. Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems Assist with appointment scheduling and completing eligibility screening with callers. Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues This role is equally challenging and rewarding. You'll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma / GED Must be 18 years of age OR older 1+ years of experience working in a role with a high volume of either inbound or outbound calls 1+ years of experience in customer service Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Bilingual fluency in English and Spanish Ability to work Monday - Friday, 08:00AM - 05:00PM EST Preferred Qualifications: 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools 1+ years of experience in healthcare customer service 1+ years of experience in a role that requires patient interaction, either in person or over the phone Health care experience Experience working within financial counseling in a Hospital or Physician office, including success obtaining patient demographic and financial information