SAP iXp Intern - Support Engineer at Technical Support - Data & Platform ABAP

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.     What You’ll Build The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact. Position title: SAP iXp Intern - Support Engineer at Technical Support - Data & Platform ABAP Location: São Leopoldo, Brazil [hybrid position, 3 days per week working from the office]   * Please, upload your resume in English   We are looking for an intern to join the SAP Data & Plattform ABAP Team  team to support our global customers on the SAP Data & Plattform topics. In our team, you will have the opportunity to learn a vast range of technical topics as well as business processes. •    Support SAP software that is being used by industries, governments, and multinational companies around the globe. •    Investigate and resolve critical system issues via live calls, real-time chat channel and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer elegant solutions within established timelines; •    Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management. •    Constantly empathize with our customers and call them whenever necessary; •    Be a team player that is both eager to learn and to share knowledge; •    You will share knowledge by creating Knowledge Base Articles, exchanging experiences, and discussing solutions with colleagues and collaborating in forums. •    Take ownership of situations and seek for continuous improvement, by documenting solutions and collaborating internally to achieve product and process improvement. •    You will help ensuring SAP customers' systems and environments remain operational, accessible, secure and adequately integrated in their landscapes, as well as assist them in solving associated issues. •    You will learn many technical and business-related topics through classroom training, remote training sessions, mentoring and e-learning offerings. •    You will monitor and enable SLA fulfillment via queue monitoring. •    When needed, you will report errors to development teams. •    Conduct root-cause analysis of product and configuration issues. •    Meet, work and talk with colleagues and customers from all around the world!   What You’ll bring: A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.   •    You must be a proactive and solution-oriented University Student currently enrolled to an IT related course with at least 2 years until graduation. •    Fluent English is required (oral/written), as you will be in contact with customers and colleagues globally via email, internal systems, and phone on a daily basis. •    Ability to