Trainer, Support & Operations, EMEA

Location : London, England Division : Education and Training, Support and Operations Line Manager : Director, EMEA Regional Education Contract Terms: Permanent, Full-Time THE TEAM Global Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe to achieve the highest levels of employee, fan & client satisfaction. The Education and Training team, a vertical of this organization, has an on-going mission to deliver the industry’s most accurate, accessible, and empowering support, knowledge, and education resources to enable our employees and our clients to work confidently, solve problems independently, and get the most business value from our tools. With clarity and simplicity as our guiding principles, we turn education into a strategic advantage and a competitive edge. Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients’ needs. We then apply our own ticketing technology to help our clients innovate in their offering and ticketing strategies. The Education and Training team builds the foundational product knowledge and grows the mastery of our users on our technology and products. THE JOB As part of the Global Education & Training team, the Trainer, Support & Operations, EMEA is responsible for designing and delivering scalable education programs that enable operational excellence across the EMEA region. The primary focus of this role is supporting Host Markets, ensuring teams have the system knowledge, operational understanding, and practical skills required to work confidently and effectively within Host-based operations. With Host Markets as its core focus, the role delivers Event Programming onboarding and upskilling, Host-related operational education, and product training across TM1 products. It also provides structured enablement support for EP and CAM teams and education support for venues and other Support & Operations stakeholders where relevant. The role supports the business’s focus on automation and technology-driven efficiencies, ensuring EP teams are equipped to build events faster and more effectively through system expertise. The role owns regional education delivery across in-person, virtual, and LMS based e-learning, and plays an active role in Client Education Day, including hosting sessions covering product updates and launches.

Design and deliver structured onboarding and role-based learning pathways across EP and CAM audiences. Deliver training sessions in-person and virtually ensuring effective knowledge transfer and engagement. Travel as required to deliver in-person training across the region. Operate with a flexible in-office presence aligned to business demand, supporting in-person training, stakeholder engagement, and key learning initiatives in line with operational priorities and OKR-driven learning goals. Maintain alignment with evolving market processes and operational requirements. Create and maintain product training programs supporting system navigation, best practices, and feature adoption. Translate product functionality into practical, role-specific guidance highlighting business impact. Partner with EP leadership and Ops stakeholders to identify capability gaps linked to speed and quality. Develop training content supporting automation and technology-enabled event builds. Educate EP teams on efficiency tools to reduce manual effort and errors. Act as consultative SME to improve operational performance through structured learning solutions. Leverage deep knowledge of event build processes, event lifecycle management, and reporting functionality to strengthen