Operations Team Lead

Accounts payable- RR North America Bengaluru, India Why join Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you’ll have the opportunity to work on world-class solutions, supported by a culture that champions belonging, creativity, and your professional growth. Position summary The AP Team Lead is accountable for managing end-to-end accounts payable operations for North America, managing and developing a team of 8-10 people. They will drive a culture of growth, data driven performance management and improvement, with a relentless focus on service delivery. This is a unique opportunity to join our GBS Finance team. As a result of the insourcing of Account Payable operations from our Business Process Outsource Supplier, we are looking for an accomplished and service excellence driven AP team lead to manage the Power system North America account. This opening is to fill an open position in India.

Description : The AP Team Lead provides leadership to a team of AP associates and specialists, and is accountable to deliver exceptional AP services to Civil Business for North America. They manage day-to-day operations, distribute workloads, and are accountable for meeting (and strive to exceed) the team SLAs and KPIs. They are responsible to ensure that the AP team members are engaged, supported, and developed. The AP Team Leads play an active role in developing their teams’ skills, conducting performance reviews, and identifying opportunities for process improvements. They act as the key escalation point for operational issues and work closely with operations managers to ensure customer needs are identified and met.

Scope AP activities managed by team: Invoice processing from receipt through to timely payment. AP Month end close for Power system North America. Vendor queries management and resolution. Vendor statement reconciliation and follow-up Account reconciliations, Vendor statement reconciliation, GRNI resolution, Intercompany disputes. Operational Delivery: Coordinates and supervises day-to-day prioritizing of tasks, balancing workload across the team. Recognizes unusual transactions, trends, or variations and communicate findings and recommendations to management and stakeholders in a timely and effective fashion. Proactively recognizes problems within scope of responsibilities, identifies options and implement solutions. Performance Management and CI Drives team and process performance through data driven insights. Coordinates, develops and maintains documentation on projects and team assignments. Support Projects including Process re-designing / Process Standardization / Process Optimization. Ensures that process documentation, Process flow and updating on regular and Timely basis. Drive automation and process optimization. Stakeholder Management Provide clear, concise, and regular updates to all identified stakeholders, both internal and external, and leadership. Drives operational governance. Coordinate efforts across different departments to address inter-departmental issues and collaborate to deliver the best service experience. Escalation Management. Monitor team performance in handling escalations and provide coaching to improve proficiency. Take Lead in resolving the issues and bring in controls to avoid the occurrence of the issue. Investigate the underlying causes of escalations to identify systemic issues and prevent their recurrence. Timely reporting of issues to relevant stakeholders Risk, Compliance & Controls Maintain controls and procedures of Accounts Payable process. Ensures that controls are operated as design. Strong Governance around all controls as per RCMs. Timely and accurate closure of Audits findings and implement controls (if failure) immediately Team