Sr Mgr, Database Engrg Mgmt

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Team: ServiceNow is seeking an experienced Sr Manager for our Database Engineering team. This leader will drive engineering excellence across database performance, incident management, reliability engineering, observability, and capacity planning. The role requires deep technical expertise in PostgreSQL-based/equivalent architectures, large-scale distributed systems, and customer-facing production environments, combined with strong people leadership and operational rigor. The ideal candidate has experience leading high-performing engineering teams responsible for solving complex performance challenges, responding to critical customer escalations, and building sustainable solutions that improve platform resilience at scale. You should have experience with large scale Web applications and MySQL/MariaDB environments and a knack for problem solving and optimization databases, application and performance issues. Qualified candidates will be responsible for leading a team of highly skilled engineers that push the limits of scalability. Do you Have experience in leading a team of engineers and people management? Enjoy problem solving and an analytical mindset to help determine the reasons why things fail? Have a technical background in roles including DBA, systems/cloud engineering or DevOps? Know Linux operating systems and Databases to the level of troubleshooting and diagnostics? Have an attitude of continuous improvement and strive to remove in-efficient process? Answer 'yes' to these questions and we want to hear from you. Hit the Apply button and let's have a chat about the role and your skills and experiences. Let’s start with the role As a Manager of the SWAT team your responsibilities will be: Define and execute the strategy for database performance, scalability, and efficiency across large-scale production environments. Lead initiatives to improve query performance, reduce latency, optimize workload distribution, and eliminate systemic bottlenecks. Establish performance benchmarks, tuning standards, and engineering best practices. Partner with application, platform, and infrastructure teams to ensure performance considerations are incorporated into every stage of the software lifecycle. Establish performance, reliability, and availability goals for critical database services. Champion proactive monitoring, observability, and automation to improve operational health. Lead the resolution of complex production issues and customer-critical escalations. Drive deep root cause analysis and ensure sustainable corrective actions are implemented. Partner with engineering leaders to shape RaptorDB platform strategy and architecture. Build and develop a world-class team of performance and reliability engineers. Team management, recruitment, career development, objective setting, projects prioritization and performance review Experience of managing an ‘on call’ team covering 24 x 7 Drive a culture of intolerance of repetitive manual activities by promoting efforts towards automation, thus enabling scaling and removing in-efficiency. Drive initiatives with partner teams to improve the reliability of the ServiceNow