Senior Director, CX Advisory – APAC

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Senior Director, CX Advisory – APAC As the Senior Director, CX Advisory – APAC, you will lead and grow Genesys’ CX Advisory practice across Asia Pacific, shaping the regional strategy, operating model and capability required to deliver the FY27 Customer Success strategy and future AI-led operating model. You will build and lead a high-performing regional advisory practice, partnering with executive leadership, Sales, Customer Success, Professional Services and Product to position Genesys as a trusted strategic advisor while delivering measurable customer and commercial outcomes. This role combines executive consulting, business leadership, commercial accountability and people leadership, with responsibility for the regional performance, capability and long-term growth of the APAC CX Advisory practice. What You’ll Do: In this role, the primary responsibilities include (but are not limited to): Lead the APAC CX Advisory Practice Lead and continuously evolve the APAC CX Advisory practice, setting the regional strategy, operating model and business priorities. Build and develop a high-performing advisory team, creating the capability, culture and leadership required to scale the practice. Develop consulting methodologies, frameworks and reusable assets that improve consistency, quality and commercial impact. Executive Customer Leadership Act as a trusted advisor to C-level executives, leading strategic discussions on AI, customer experience transformation and long-term business outcomes. Sponsor complex regional advisory engagements and build executive relationships that strengthen customer value and strategic growth. Business Growth Drive regional growth by partnering with Sales and Customer Success on strategic pursuits, consulting offerings and executive engagement. Influence investment decisions and business priorities that strengthen the long-term growth of the APAC CX Advisory practice. AI & CX Transformation Leadership Lead customers in identifying and delivering high-value AI-enabled customer transformation opportunities across customer journeys and contact centre operations. Champion responsible AI adoption and translate emerging technologies into measurable customer value. Practice Excellence Establish governance, quality standards and measurement frameworks that ensure consistent delivery, continuous improvement and measurable business value across the advisory practice. Cross-functional Leadership Collaborate closely with Professional Services, Customer Success, Sales, Product Management, Marketing and Global Advisory teams. Influence product direction through customer insights and market feedback. Represent APAC as the regional leader for CX Advisory within global strategic initiatives, influencing enterprise-wide advisory strategy, consulting methodologies and customer transformation priorities. Thought Leadership Represent Genesys as a thought leader through executive forums, industry events, customer engagement and strategic content. People Leadership Lead regional workforce, capability and succession planning aligned to long-term business strategy. Recruit, develop and coach a high-performing advisory team, building a sustainable leadership pipeline. Establish performance expectations and career development pathways. Promote collaboration and knowledge sharing across the global advisory community. You’ll Bring Bachelor's degree in Business, Technology