Claims Specialist

The Claims Specialist team handles claims of higher complexity, requiring significant levels of understanding and interpretation of Turo’s operating policies and procedures. They investigate causation, determine whether coverage applies, and exercise judgment on matters of financial impact to Turo and its hosts.

Investigate high-complexity claims with significant financial impact by interpreting policies, determining methods of investigation, interviewing customers, assessing credibility, analyzing damages, and determining eligibility for protection on behalf of Turo. Communicate with customers to gather information, explain protection procedures, educate hosts, clarify coverage decisions, and negotiate claim resolutions. Review escalations or reconsiderations from standard/fast track claims teams, including Fair Claims reviews and arbitration presentations, and make recommendations on behalf of Turo management. Exercise discretion and judgment to waive or make exceptions to processes and policies to achieve fair outcomes for hosts, when warranted. Participate in special projects and business changes, providing recommendations on claims process improvements, objectives, and KPIs. Attend meetings, huddles, one-on-ones, and training sessions. Perform other related duties as assigned.

Strong investigative mindset with the ability to analyze evidence and draw logical conclusions. Demonstrated ability to exercise independent judgment and decision-making beyond standard guidelines. Excellent communication skills, with the ability to clearly and concisely explain complex situations. Strong organizational skills with the ability to manage a pending inventory of claims independently. Proficient in reviewing and evaluating estimates with a strong understanding of collision damage theory. Professional, empathetic communication style in both verbal and written interactions. Ability to multitask across technical platforms. Proficiency with macOS and Google Docs. For this role, the target base salary range in Phoenix is $50,000–$60,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers. Turo Recruiting Scam Alert: We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at recruit@turo.com . Candidates can also report suspicious activity to the FTC or other appropriate authorities. Turo AI Policy: Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications,