Sr Client Success Partner

The Sr. Client Success team members align themselves to the Business Development team to deliver value to named accounts and ensure they have got the conviction to renew and grow their partnership with the Gartner Conferences business. A critical role that drives client retention and builds a strong foundation for growth. What You Will Do:   Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners)  Support all named accounts sold by North America Business Development Manager (BDM) team  Understand the sponsor products and act as trusted advisor during an event cycle to assure best use of each purchased product offering  Develop in-depth knowledge of the client's business, industry, and their mission critical priorities to drive meaningful engagement and value-added interactions  Partner and collaborate with BDMs to ensure a mutual understanding of goals, objectives, and measurements of success.  Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients  Partner with the Sales Organization to drive satisfaction, account retention and growth  Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client's business, industry, and mission critical priorities  Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-event, onsite and post-event  Evaluate and track the client experience at every conference allowing for improved processes and actions  Provide evidence of value received as confirmed by the client to be utilized in driving the renewal  Partner with Content Advisor to ensure alignment of sponsor content to event content  Join sales on client calls and meetings as needed to support sales or secure a renewal    What You Will Need:   Passionate about service delivery and driven by client success  Strong business acumen  Ability to receive, interpret and react to client requests in a customer focused manner and high degree of professionalism  Highly organized with a strong attention to detail  Excellent written and verbal communication skills including presentation skills and persuading others  Ability to manage multiple deadlines, prioritize and work under pressure  Ability to work independently and within a team  Proficiency in the MS Office suite and G-suite  Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our