Japanese Language Expert (Lead Service Management)

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Track record of delivering IT Service Management (ITIL) infrastructure projects within a technically complex and dynamic environment, specifically that required to support multiple business.  •    In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure.  •    You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.  •    Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers. •    Ensure delivered solutions are realized in committed time frame and meet client expectation •    Establish a quality management system: tracking of project milestones, quality and KPIs •    Manage project risks, issues, and dependencies, implementing effective mitigation strategies. •    Monitor customer infrastructure and act as first point of contact for any alerts registered on the monitoring tool. •    Proven experience as a Service Delivery Manager, specifically in managing infrastructure projects within or similar large-scale enterprise environments. •    Train and mentor other team members •    Participate in daily Operations meetings. •    Experience of managing business change  •    Hands-on experience on tools such as SCRUM, service snow JIRA, Trello, Microsoft tools is an advantage Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise:  At least 7+ years of experience in a similar role, preferably in an IT or technical setting. Should have knowledge of ITSM processes. Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals. Fluent in Japanese (JLPT, N2 or above) and English, both written and verbal. Experience in working with Japanese clients or in a multicultural team is preferred. Ability to work independently and manage multiple tasks and deadlines. Experience with IT service management tools (e.g., ServiceNow, Jira). Preferred Professional Experience : Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals. Excellent in Japanese skills both translation and interpretation including Japanese Language Proficiency Test (JLPT) level should be N1/N2. Experience in working with Japanese clients or in a multicultural team is preferred. Ability to work independently and