Assistant Facilities Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world  At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  What this opportunity involves: As the Assistant Facilities Manager at JLL, you will be a team player who works collaboratively with all team members to achieve key compliance and operational KPIs established by the client. In this role, you'll manage your own portfolio including a main corporate site and two to three smaller tenancies, while also gaining exposure to and supporting our retail portfolio. You'll support the Senior Facilities Manager in providing daily comprehensive facilities management including compliance, vendor and relationship management, along with delivery of services in accordance with the Management Agreement and company policies. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this varied, hands-on position offers exactly that. You'll interface with members from all levels of the organisation as well as the public, bringing a friendly, pleasant and energetic personality that delivers excellent customer service. We believe the most effective teams are built when everyone is empowered to thrive, and this role gives you the autonomy and support to make a meaningful impact every day. An overview of the role: Ensure compliance with regulations, client contract requirements, and all site procedures including Landlord Compliance requirements Proactively develop and manage relationships with occupiers and clients to ensure service delivery expectations are exceeded Assist with delivery of customer and property services across the portfolio, conducting building inspections and completing associated reports within governance timeframes Manage vendors and coordinate facilities works as required, including chairing monthly contractor meetings and ensuring they perform to required standards Proactively manage and monitor Help Desk and service outputs to achieve or exceed standards against agreed key performance indicators and service level targets Serve as the on-site key point of contact for Facilities in the client's premises and across your portfolio, providing superior customer service Manage work order platform requirements, verify work orders, and ensure financial processes are followed at all times Conduct daily site inspections and follow up on corrective action, while monitoring Planned Preventative Maintenance programmes and Reactive Maintenance completion Assist with procurement of vendors and services, proactively review invoices to ensure alignment with contractual rates, and coordinate timely invoice submission Sounds like you? This is what we are looking for: Strong communication skills with demonstrated verbal and written abilities, including good presentation skills Self-motivated, confident, and energetic personality with a passion for quality and attention to detail Proven ability to work