Lead Platform Engineer

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Lead Platform Engineer JLLT Automation CoE | JBS Product Management About the Role This is a Senior Product Lead role within the Technology Product Management job family, with at least 15 years of relevant experience owning a product or platform end-to-end — from definition and planning through release, adoption and end-of-life. The role is the accountable central resource across design, engineering, quality and business teams. The person is required to own the product direction for Products like Everbridge, IBM Blueworks live, Scan2CAD, WoodWing, Klarity, Efficient Elements — defining requirements, setting priorities, and making build, release and retirement decisions in close partnership with subject matter experts across the business. The role may have the opportunity to work with a gamut of other technologies ranging from RPA, BPM workflow, Productivity tools, OCR, gen AI, data transformation, integrations as projects scope dictates acting as accountable product owner and single point of coordination between BE&T, vendors and JLLT CoEs.

Own Product Discovery & Onboarding — RFI/RFP, evaluation, VRAQ/security assessment, business case, POC setup. Coordinate Product Configuration & Setup — CDR review, OKTA/SSO, CMDB, Datadog, ITSM & tollgate configuration. Own Product Roadmap & Delivery — feature prioritization and evaluation, backlog management, regression testing, release/code promotion. Own Run the Business (RTB) — incident/problem mgmt (P1–P3), MIM bridge calls, BAU continuity. Facilitate workshops, roadmap reviews, and steering sessions to define current/future state processes, product requirements, and secure stakeholder alignment. Partner with business sponsors to translate strategic priorities into a phased product plan spanning definition, build, release, and end-of-life. Govern the business case, success metrics, and value tracking for productivity tools, reporting outcomes to leadership. Govern change, recovery & resilience — change/CAB process, DR/BCP exercises. Report across L0/L1/L2 KPI framework — cost, ROI, uptime, SLA compliance, product adoption/usage, action items. Manage product scope, budget, schedule, quality and stakeholder communications. Resolve technical/operational issues; escalate to EA, SRE or QA as needed. Stakeholder Leadership & Governance Act as the accountable owner connecting business stakeholders, engineering, quality, and operations throughout each product's lifecycle. Lead executive and stakeholder communication on product direction, trade-offs, and release decisions. Quality, Release & Change Management Own go-live decisions, release planning, and quality gates for productivity tools, ensuring solutions meet defined acceptance criteria before release. Direct UAT planning and sign-off, and the escalation and resolution of defects that impact release readiness. Lead adoption planning and organizational readiness for new releases and platform migrations. Govern delivery of automation/workflow solutions. Documentation, Enablement & CoE Maintain product documentation, including roadmaps, process flows, data models, and user guides. Develop and deliver enablement and training materials that support adoption of productivity tools across the business. Define and evolve the CoE strategy, standards, and governance as part of the broader platform product roadmap. Own the reusable component