Account Customer Service Coordinator II

Job Seekers can review the Job Applicant Privacy Policy by clicking  here . Job Description : MOVE YOUR CAREER FORWARD WITH RYDER! Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! We are immediately hiring an Account Customer Service Coordinator II in New Albany, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. Pay Type: Hourly Pay: $24.60 Schedule: Monday-Friday 8AM-5PM Summary The Account Customer Service Coordinator I will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems. Essential Functions Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations. Provide support to other departments and field locations in regard to assigned client(s). Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s) Work client specific reports including open order reports, return reports and EMC reports Provide direction to Customer Service Representative assisting assigned client(s) Implement continuous improvement initiatives to improve service for assigned client(s) Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s) Additional Responsibilities Performs other duties as assigned. Skills and Abilities Strong verbal and written communication skills Demonstrates problem solving skills Ability to simultaneously handle multiple priorities Demonstrates time management and priority setting skills Ability to read and/or listen and understand information and ideas communicated Qualifications H.S. diploma/GED required Three (3) years or more in a Customer Service role or equivalent required One (1) year or more in related Client Account Specialization preferred Travel 0-10% DOT Regulated No Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Apply Here with Ryder Today Click here to see all Opportunities at Ryder:  https://ryder.com/careers EEO/AA/Female/Minority/Disabled/Veteran #li-post #indexempt #LI-JV #ryder  Job Category Customer Service Our Culture & Commitment : At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

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